Modern luxury senior living property selects voice-first, intelligent collaboration platform to support mission-critical communications for its world-class care staff, engineers, maintenance team, and senior management
SAN FRANCISCO, October 8, 2020 — Orion Labs, the leading voice-first, intelligent collaboration platform that empowers deskless workers, today announced Maplewood Senior Living has selected Orion to strengthen communications across teams, improve command-and-control dispatch, and institute an emergency alert response protocol.
Maplewood’s senior living portfolio focuses on creating unique, high-end experiences for senior residents and includes 16 properties throughout Connecticut, Massachusetts, New York, New Jersey, and Ohio. Maplewood’s Inspīr Carnegie Hill offers a new concept in luxury senior living focused on providing exceptional care by combining expertise and insights from residential, hospitality, and healthcare spaces.
Maplewood’s world-class staff and residences provide the highest quality of care by embracing modern technology’s advantages. It’s newest 27-floor Inspīr property needed a best-of-breed collaboration solution to support a variety of critical communications needs across its care staff, engineers, maintenance team, and senior management — from safety alerts to facilities updates, to handling other dynamic situations that require immediate action. The company sought a high-quality, multi-modal alternative to unreliable radios’ limited to two-way communication. The solution also needed to run on both Wi-Fi and cellular data without quickly draining the batteries of company-provided iPhones and iPads — a problem they faced with their legacy push-to-talk (PTT) provider.
“Orion’s reliable Wi-Fi and cellular data-based collaboration platform will support our Inspīr staff throughout their daily activities, both onsite and offsite, as we provide the highest level of care for our residents,” said Tom Caprio, Director of Information Technology of Maplewood Senior Living. “Orion’s system provides the communications functionality, dispatch capabilities, and safety procedure workflows that our staff need to ensure that our residents’ lives are safer, happier, and healthier.”
Orion’s web dispatch console with advanced location services will track staff activity throughout the building and support management in deploying additional resources when and where they are needed, including in urgent and dynamic situations. Inspīr will also deploy Orion’s voice-enabled emergency and safety bots that trigger workflows designed to better serve residents and keep staff safe.
“We find that many senior care facilities are still relying on out of date radios and PTT apps for their primary communications. These older technologies are unable to deliver the level of innovation required to remain competitive as the industry advances,” said Gregory P. Taylor, Chief Executive Officer of Orion. “Orion is the collaboration platform that not only modernizes current communication but also provides the innovative technology for our customers to remain at the forefront of providing world-class support for their customers. I’m pleased to welcome Maplewood Senior Living as our newest senior care and assisted living facility customer.”
About Orion Labs, Inc.
Orion is the leading voice-first, intelligent platform that empowers deskless workers by enabling real-time team collaboration, process automation, location mapping, and access to enterprise systems to improve workforce productivity, safety and compliance, and customer engagement.
Orion holds 26 patents that support its award-winning solutions and has been named an IDC Innovator. The company is headquartered in San Francisco and backed by leading investors. For more information, visit orionlabs.io.
About Inspīr Carnegie Hill
Inspīr is a new, luxury senior living brand offering a different approach to living for discerning seniors in urban markets. Inspīr is the convergence of luxury accommodations, exceptional hospitality, cutting-edge technology, integrative wellness, and world-class care. The brand is debuting its flagship senior living residence, Inspīr Carnegie Hill, located at 1802 Second Avenue at 93rd Street, in the heart of New York City’s Upper East Side. Inspīr Carnegie Hill boasts a masterfully designed building with state-of-the-art technology and private residences customized to fit the needs of an aging population. The community will offer assisted living, memory care and enhanced care options. Inspīr is developed by Maplewood Senior Living, a premiere provider of senior living options, in partnership with Omega Healthcare Investors, Inc. (NYSE: OHI). For more information, please call (646)907-1500 or visit Inspīr seniorliving.com.
Orion Labs, Inc.