Synchronize enterprise service teams
Your customers have higher expectations of service delivery, demanding quicker and more tailored service. Dynamically direct workforce movements with Orion’s web-based Dispatch Console, providing operational control, voice dispatch, and location tracking services in any web browser — with no software to install.
Ensure your frontline workforce follows Standard Operating Procedures
Using Orion Voice-Activated Business Automation, service employees get immediate guidance on how to complete the most simple — and complex — tasks, without having to locate a manual or call their manager for help. Our voice platform understands the context of their request and delivers the right information at the right time.
Ensure your mobile workforce is always in the right place
Keeping teams productive and accountable in the field requires effective coordination. Orion delivers contextual location data for Field Service teams — leaders easily understand where workers are and how efficiently they completed service requests, improving productivity and driving greater insights into future planning.
Communicate efficiently with thousands of distributed workers
To rapidly address emerging service issues, drivers and operators depend on voice communication. Keep mobile teams heads-up with push-to-talk communication connecting managers and dispatchers to teams in any service region. With Orion, workers can report progress regardless of where they are and what devices they use.
Voice-Activated Business Automation
Orion AI Workflows are software integrations and automations that help your team do more with voice. AI Workflows are easy to use — simply speak, and Orion gets it done. Teams use AI Workflows to improve activity reporting and protect team members who work alone.
Alert workers of critical safety information when they enter a hazardous work site. Notify management when workers or vehicles enter specific work sites.
Painlessly generate correct documentation. Workers activate the workflow by saying the name (for example, “shift report”), then answering questions asked.
Mitigate risk while saving staff time. Using their voice, workers initiate and complete safety checklists, which are automatically distributed.