Voice technology is transforming field service.

Today’s service enterprises must delight customers from the first contact to the last mile. They must coordinate frontline workers effectively and automate manual workflows. With the Orion Voice Platform, field service leaders drive team performance, enhance safety, and gain insight into teams and assets.

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Synchronize enterprise service teams

Your customers have higher expectations of service delivery, demanding quicker and more tailored service. Dynamically direct workforce movements with Orion’s web-based Dispatch Console, providing true command and control, voice dispatch, and location tracking services in any web browser — with no software to install.

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Ensure your frontline workforce follows Standard Operating Procedures

Using Orion Voice-Activated Business Automation, service employees get immediate guidance on how to complete the most simple — and complex — tasks, without having to locate a manual or call their manager for help. Our voice platform understands the context of their request and delivers the right information at the right time.

Voice-Activated Business Automation

Ensure your mobile workforce is always in the right place

Keeping teams productive and accountable in the field requires effective coordination. Orion delivers contextual location data for Field Service teams — leaders easily understand where workers are and how efficiently they completed service requests, improving productivity and driving greater insights into future planning.

Communicate efficiently with thousands of distributed workers

To rapidly address emerging service issues, drivers and operators depend on voice communication. Keep mobile teams heads-up with push-to-talk communication connecting managers and dispatchers to teams in any service region. With Orion, workers can report progress regardless of where they are and what devices they use.

Voice-Activated Business Automation

Orion AI Workflows are software integrations and automations that help your team do more with voice. AI Workflows are easy to use — simply speak, and Orion gets it done. Teams use AI Workflows to improve activity reporting and protect team members who work alone.

Geofencing Voice Alerts
Geofencing Voice Alerts

Alert workers of critical safety information when they enter a hazardous work site. Notify management when workers or vehicles enter specific work sites.

Compliance Documentation
Compliance Documentation

Painlessly generate correct documentation. Workers activate the workflow by saying the name (for example, “shift report”), then answering questions asked.

Standard Operating Procedures
Standard Operating Procedures

Mitigate risk while saving staff time. Using their voice, workers initiate and complete safety checklists, which are automatically distributed.

Aviation Services Leader Elevates Global Airport Operations with Orion

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“At a past event, we tested the LTE connected solution from [major radio vendor], and nobody on the team wanted to use it. When we deployed Orion’s enterprise voice and advanced location services at our biggest annual event, we saw a huge difference in adoption. Our teams enthusiastically adopted Orion, and we immediately expanded our use beyond the original scope.”

Our Customers