Optimize Customer Experience with Intelligent Retail Collaboration Software
Today, retailers must provide superior service, requiring workers to manage thousands of SKUs, assist with omnichannel order execution, accommodate spikes in customer volume, execute new protocols for safety and compliance, offer expert product advice, and more.
Orion transformation solutions for retail store operations provide always-on, scalable solutions. Improve employee collaboration, productivity, visibility, and customer experience with Orion.
Get the Future of Voice at Work E-bookProvide Exceptional Customer Experience
Hands-free, voice-activated solutions ensure workers have access to the right information in real-time with instant access to experts and retail systems. Orion transformation solutions for retail store operations will keep your teams acting quickly on customer requests.
Secure, Instant Communication for Retail Store Operations Transformation
Communicate with all retail teams — including store managers, service teams, front end, point of sale, merchandisers, and security teams.


Communicate with no limit on the number or size of your groups.


Reach team members at the touch of a button and switch groups with a swipe.


Connect workers to teams, regional managers, and headquarters.
Speed Up Training for Seasonal and New Employees
For new retail employees, Orion Voice AI Bots act as a real-time, in-your-ear trainer. Orion also gives your teams instant access to expertise, so associates can quickly check how to complete a process with no mistakes.
Automate and Optimize Processes Both In-Store and Off the Retail Floor
Voice AI Bots reduce costs, increases sales, and speeds operational throughput for increasingly complex retail operations. Optimize workstreams within and beyond the store, including curbside service, delivery, inbound inventory, and outbound shipments — across stores, warehouses, and regional offices. Orion's award-winning retail collaboration software will keep operations moving quickly and smoothly.


“Orion’s solution enables deskless workers to use voice to talk through checklists that are instantly recorded, logged, and archived. Their answers can also set off workflows like notifying engineers that a particular piece of equipment needs to be serviced.”
— Laura Davis, Manufacturing Technology Insights
