Provide Exceptional Customer Experience
Hands-free, voice-activated solutions ensure workers have access to the right information in real time with instant access to experts and retail systems. Orion will keep your teams acting quickly on customer requests.
Price Check - One of the most common questions you hear on a retail floor is, “What does this item cost?” With Orion’s Inventory Bot, your workers use voice-automated bots to ask the backend system for a price check and immediately receive the correct price directly from the system without having to leave the customer to go check. It’s fast, easy, and accurate and does not require help from additional staff.
Inventory Check - Retail staff get all the information they need about the products in your store in real time. With Orion’s Inventory Bot, they simply use the voice AI bot to ask the inventory system which products, colors, and sizes are in stock. They can request items be delivered to the register, providing better customer service.
Secure, Instant Communication for Retail Store Operations Transformation
Communicate with all retail teams — including store managers, service teams, front end, point of sale, merchandisers, and security teams.
Communicate with no limit on the number or size of your groups.
Reach team members at the touch of a button and switch groups with a swipe.
Connect workers to teams, regional managers, and headquarters.
Speed Up Training for Seasonal and New Employees
For new retail employees, Orion Voice AI Bots act as a real-time, in-your-ear trainer. Orion also gives your teams instant access to expertise, so associates can quickly check how to complete a process with no mistakes.
SME Access or Information Retrieval Bots connect to backend systems to answer questions about store policies or connect to subject matter experts (SME) for real-time answers to more complicated questions (what is the best printer, wine, paint, etc. for the customer).
Automate and Optimize Processes Both In-Store and Off the Retail Floor
Voice AI Bots reduce costs, increases sales, and speed operational throughput for increasingly complex retail operations. Optimize workstreams within and beyond the store, including curbside service, delivery, inbound inventory, and outbound shipments — across stores, warehouses, and regional offices. Orion's retail collaboration software keeps operations moving quickly and smoothly.
Item Location Bots support BOPIS/BOPAC fulfillment by helping associates locate items in the quickest order, reducing customer wait times and improving customer service.
Customer Arrival Bots provide alerts when customers arrive at the store or the curb, alerting retail workers to facilitate their BOPIS/BOPAC orders.