Treat every guest like a VIP with the Orion Voice Platform.

Gaming and casino operations have all the complexity and demands of a premium hospitality operation plus compliance requirements that depend on frontline workers following standard procedures. Orion gives your team access to information they need with simple voice commands. Run your daily operations with increased productivity, and give your frontline team new communication tools that help them create welcoming guest experiences.

With Orion, you can now give every guest the VIP treatment.

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Execute daily tasks with ease

Whether it be responding to a guest request, tending a slot, or coordinating a shift change, Orion’s real-time voice communication and cloud-based voice dispatch enables your entire team to remain always connected and productive.

Improve guest satisfaction scores

Responding quickly to the needs of your guests is critical to creating a great experience. If you miss a request or respond too slowly, your guests will discuss it in social media or on your voice of the customer survey. Orion’s voice platform and one-to-one communication allows managers and supervisors to remain in contact with every employee, ensuring important tasks are completed quickly and accurately.

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Keep your team and guests safe

Orion’s voice platform and emergency workflows enable lone workers such as housekeepers to easily call for help, while also connecting your security teams to every employee regardless of location. Voice automation allows any staff member to quickly request help with a simple voice command, alerting security of the location and severity of the alert. Web-based dispatch keeps your entire security team connected.

Take immediate action with location services

Orion’s location serivices allow you to locate and communicate with staff members based on their location. Reduce wasted time by assigning tasks to the closest team member, and respond to security issues faster by arming teams with floor-level and room-specific data accuracy. Location matters.

Marriott Buckhead Atlanta Delivers Premium Guest Service Faster with Orion

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“At a past event, we tested the LTE connected solution from [major radio vendor], and nobody on the team wanted to use it. When we deployed Orion’s enterprise voice and advanced location services at our biggest annual event, we saw a huge difference in adoption. Our teams enthusiastically adopted Orion, and we immediately expanded our use beyond the original scope.”