Privacy Policy

Last Updated: 16 Sep 2021

This privacy policy (“Policy”) describes how Orion Labs, Inc. and its related companies (“Company”) collect, use and share personal information of consumer users of our product (the “Product”), which comprises the Orion communications device (the “Device”), the Orion Labs website (the “Site”), the Orion mobile application (the “Application”), and associated services. This Policy also applies to any of our other websites that post this Policy. This Policy does not apply to websites that post different statements.

What We Collect
We get information about you in a range of ways.

Information You Give Us.
We collect your‎ name, postal address, email address, phone number, username, password, avatar, voice data, demographic information (such as your gender and occupation) as well as other information you directly give us when using our Product.

Minors under the age of 13 should not use the Product. We do not knowingly collect personal information from children under 13. If you believe we might have any information from a child under the age of 13, please contact us.

Information We Get From Others.
We may get information about you from other sources. We may add this to information we get from this Product.

Information Automatically Collected.
We automatically log information about you when using the Product. When visiting our Site, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site. From the Device, we log the model, serial number, hardware version, firmware version and connection ID. From the Application, the make, model, serial number, carrier, application version, location data and contact list are logged.

We may log information using “cookies.” Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Product. This type of information is collected to make the Product more useful to you and to tailor the experience with us to meet your special interests and needs.

We may use cookies with third-party vendors such as Adroll, Google, Facebook, and Twitter to show ads on sites across the internet based on your past visits to the Site or use of the App.

Use of Personal Information
We use your personal information as follows:

We use your personal information to operate, maintain, and improve our sites, products, and services.

We use your personal information to process and deliver contest entries and rewards.

We use your personal information to respond to comments and questions and provide customer service.

We use your personal information to send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.

We use your personal information to communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.

We use your personal information to link or combine user information with other personal information.

We use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

We use your personal information to provide and deliver products and services customers request.

Sharing of Personal Information
We may share personal information as follows:

We may share personal information with your consent. For example, you may let us share personal information with others for their own marketing uses. Those uses will be subject to their privacy policies.

We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.

We may share personal information for legal, protection, and safety purposes.

We may share information to comply with laws.

We may share information to respond to lawful requests and legal processes.

We may share information to protect the rights and property of Orion, Inc., our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.

We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.

We may share information with those who need it to do work for us.

We may also share aggregated and/or anonymized data with others for their own uses.

Personal Credit Information
Orion Labs utilizes a platform, Recurly, as its payment processor and gateway. Recurly is PCI-DSS Level 1 compliant, and recognized on the Visa Global Registry of Service Providers and follows the Payment Card Industry Data Security Standard (PCI-DSS).

Orion Labs does not store any customer credit card data directly. All customer credit card data is processed via and stored within Recurly’s PCI-DSS Level 1 compliant service.

Information Choices and Changes
Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.

You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.

You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Product works for you.

You can remove the automatic collection of some of our data through the Application. For example, you can disable the automatic collection of your location data by disabling that through the Application settings.

Contact Information
We welcome your comments or questions about this privacy policy. You may also contact us at our address:
Orion, 548 Market Street, PMB 88695, San Francisco, CA 94104-5401

Changes to this Privacy Policy
We may change this privacy policy. When we make any changes, we will change the Last Updated date above.