We know that connecting frontline teams with real-time voice is hard. Teams that rely on outdated technology like radios, unsecure apps, multiple devices, and Wi-Fi-only solutions hinder productivity, safety and customer satisfaction. 

That’s why we invented Orion Push-to-Talk (PTT) 2.0. Orion PTT 2.0 radically modernizes and innovates frontline communication and push-to-talk. 

Learn how Orion PTT 2.0 brings enterprises into the future in our fun whiteboard video:

Orion Ensures Your Frontline Communications Are Always Secure

The business-critical imperatives for end-to-end encryption (E2EE) and information security grow more important year over year. Concerns for the protection of organizational and employee information continue to heighten, and a growing number of new legislative mandates govern how companies should handle data.

Long-term operational plans must focus on the security of operational data and the resiliency of its technology. However, this requires unique considerations for organizations with a distributed, deskless workforce.

Enterprises with frontline operations manage much of their transactional and data-driven activities at their deskless workforce’s point-of-work. This means that important revenue and profit-driving work happens outside of corporate buildings or offices with computers relying on traditional IT methods to keep data secure. Instead, operations are dispersed with deskless workers in the field, on the warehouse or distribution center floor, driving vehicles, or in retail stores serving customers.

We support enterprises as they digitally transform their deskless workforce with our intelligent, voice-first collaboration platform. The data generated by deskless work often includes sensitive or proprietary information like customer information or transactions, Personal Identifiable Information (PII), or real-time location of assets. This calls for the same emphasis on data security expected for back-office functions handling sensitive information.

The Orion Platform meets this need and is the only intelligent collaboration solution designed with the highest level of protection and E2EE. Every message, all the time, from anywhere.

Why E2EE Matters to Your Organization

Our customers choose The Orion Collaboration Platform to boost organizational productivity and collaboration within teams, a division, or enterprise-wide. Sometimes, security, encryption, and technology requirements are siloed into different parts of an organization. This means frontline tools like radios or simple PTT apps often remain outside the purview of IT security, privacy, and data teams, increasing potential exposure.

Encrypted enterprise communication is a business-critical, table-stakes, organizational priority. CIOs, CTOs, and CISOs spend their days dedicated to building, protecting, and safeguarding their organization’s data. Orion combines the functional goals of our customers to increase productivity with the needs of their organization’s information and technology security requirements and corporate governance demands.

5 Ways Orion Ensures Your Frontline Communications Are Always Secure

Orion is your organization’s deskless workforce communications operational system of record. As such, we know our platform must deliver the same degree of data security as any other transactional or accounting system of record that houses proprietary or confidential information.

Here are five ways Orion offers the highest level of security for your business:

#1 – We Architected Security and Encryption Into the Foundation of Our Technology

The Orion Platform is a new category of collaboration. We purposefully made encryption a core pillar of our software, governing how all transmissions and content sent over Orion are kept secure, as well as how our company and employees interact with Orion customers’ data.

Orion provides confidentiality, integrity, and transport security of all communications across our platform. Every message, from voice, text, photo, or file, is encrypted at the point of origin and can only be decrypted by users authorized to receive the messages. Messages are encrypted in transit and only decrypted by authorized edge devices using an ephemeral key (“use once”) with levels that range from advanced consumer-level encryption to full FIPS 140-2.

This means that neither Orion nor any other 3rd party can access the content of messages sent over our platform.

Other push-to-talk (PTT) providers don’t place this level of importance on encryption, but we believe it is critical to your business. We committed to building the highest level of security and encryption into the foundation of the platform on Day One — whereas other platforms have attempted to bolt on limited security approaches after the fact. Similarly, radios are increasingly problematic for the teams that rely on them for secure communications.

Existing analog radio systems and messaging apps used by many organizations are unable to prevent 3rd party intercepts and provide no message security or integrity. This means anyone can listen, or worse, impersonate your staff. Workarounds for these threats often require wholesale reconfiguration of all systems and are cumbersome and expensive.

Radios and limited-PTT apps inherently cannot offer the advanced level of security and encryption that today’s organizations require.

#2 – We Encrypt Everything, Including Voice and Multimedia Data

Deskless workers require multiple modes of secure collaboration that support how work gets done on the frontline at a given moment. They need the ability to communicate and collaborate via voice, text, file, video, or picture, with all of these options available to them at all times, on one device, in one app, and in one user experience.

We will continue to support the multimodal experience required for frontline work, ensuring each message sent maintains our E2EE messaging standards.

Each voice, text, file, video, or image interaction also contains important metadata such as user, team, time, location, and who heard it. The Orion Platform repurposes the full message transaction and metadata to enable a true strategic advantage — operational control, process automation, situational awareness, intelligence amplification, and analytics.

Our customers are assured that this wealth of strategic information is always secure and encrypted along with each message sent or received.

#3 – We Encrypt Group Communications in Dynamic and Static Scenarios

Orion allows users to create and configure unlimited groups. Whether the groups are part of a team’s structure, made on the fly, or required in urgent or dynamic situations, Orion’s secure group encryption protocol protects messages in transit and at rest, assuring the same security for every group.

Devices using The Orion Platform for communications each get an individual encryption key under a Per Message Encryption Scheme. This Ephemeral Key Cryptography ensures future privacy even after the message is sent.

This combination of Orion’s Per Message Encryption Scheme and the Ephemeral Key Cryptography creates the most secure platform for what becomes the enterprise voice operations system of record.

#4 – We Have Zero Access to Your Data

Often, collaboration and communication platforms design their platform to monitor or see their users’ information traffic. This makes customer data vulnerable to hacks.

All messages sent across our platform are encyrpted in transit and at rest.

We take E2EE further with end-point-to-end-point encryption, which means your data is always and only your data. Our customers can be assured that their data is fully secured at their point of use without an external or third-party vulnerability.

#5 – We Future-Proof Orion’s Encryption So You Don’t Have to Worry

We maintain the highest industry standards of E2EE. Our encryption levels are based on open-source standards regularly and routinely reviewed and maintained by cybersecurity experts. These experts set industry-wide encryption protocols that meet the most stringent security standards and safeguard against new threats.

We actively monitor and participate in the industry-wide progression of E2EE protocols. We keep evolving our standards, so our customers don’t have to.

Orion Is Committed to Providing Our Customers With the Most Secure Collaboration Platform, Now and In the Future

There are many essential features and functionality to consider when searching for frontline collaboration platforms. However, if your organization is exploring a solution without E2EE, you need to reconsider.

We’ve architected our platform with the best practices for E2EE, so our customers never have to worry. Learn more about Orion’s secure collaboration platform for deskless workers.

You might also like:

• 3 Reasons Orion’s Multimodal Frontline Collaboration Platform is Critical for Operating a Digital Organization With a Connected Deskless Workforce
• E-book: 12 Reasons Radios Are Holding Your Company Back
• Safe Return to Work: Empowering Deskless Workers with Orion and IBM Watson
• Infographic: 23 Facts About Collaboration Software for the Deskless Workforce
• 3 “Brass Tacks” Reasons Radios Don’t Prepare Companies for the Future
• E-book: The Future of Voice at Work
• Manufacturing Technology Insights Names Orion Labs “Top 10 Industrial IoT Solution Providers for 2020”
• Article: 6 Reasons Radios Are Unable to Support Today’s Physical Security Teams

By: Jacqueline Wasem

Deskless workers need communication and collaboration solutions built for today’s business challenges and obstacles. But, these frontline teams have been forced to use dated and unsecure devices like radios or push-to-talk (PTT) applications.

Until now.

Innovative organizations in industries such as transportation, logistics, retail, health care, hospitality, and more are turning to Orion’s intelligent collaboration platform to support their frontline workforces in dynamic, complex environments.

Orion is changing the way organizations with deskless and frontline workers communicate and collaborate. Real-time collaboration, operational control, process automation, intelligence amplification, and analytics are now mission-critical for organizations competing in today’s marketplace.

Watch Our Video to Learn How Orion Takes Frontline Communication into the Future.

Can’t see the video above? Watch on YouTube

A Collaboration Platform for the Frontline Workforce

The Orion Platform’s Voice AI bots and workflows are designed to take organizations on a digital transformation journey. Each pillar of Orion’s platform modernizes and innovates team communications and collaboration:

Real-Time Collaboration That Begins with Secure Push-to-Talk 2.0 (PTT 2.0)

Orion empowers teams with voice-first multimodal collaboration that includes high-quality push-to-talk audio, text, and visual media across any device. Teams communicate in ad hoc, 1:1, or group environments that enable managers to connect directly with relevant workers. All communications are secure with end-to-end encryption (E2EE). The platform is instantly scalable over any distance on any network, including LTE (5G-ready), private LTE (CRBS), Wi-Fi, satellite, and mesh.

Operational Control to See Live Locations of All Team Members

Orion’s operations console with advanced location services provides real-time location and contextual data so managers always know where employees are, what they’re doing, and how they’re performing — no matter if they operate indoors or subbterranean. Management gains greater flexibility to deploy resources when and where they are needed, including in urgent and dynamic situations.

Process Automation That Eliminates Routine Work and Responds Faster in Urgent Situations

Orion’s voice-activated automation empowers the on-the-go workforce to focus on higher-value tasks by automating routine tasks like checklists, standard operating procedures (SOPs), and more. A command like “Help.Help.” deploys workers in the closest vicinity to provide assistance in urgent or dynamic situations. All processes are recorded and archived offering management greater control and actionable insights to improve operations.

Intelligence Amplification to Provide Real-Time Access to Systems and Subject Matter Experts

Orion’s Intelligence Amplification (IA) unlocks limitless potential for the deskless workforce. IA workflows enable frontline workers to learn more about new processes and products in real-time by connecting them to manuals and best-practice guides at their point of work. Deskless workers connect to knowledge bases or subject matter experts (SMEs) for real-time information and their backend systems for SOPs, key steps, and precautions.

Analytics to Gain Insights and Optimize Operations

The Orion Collaboration Platform captures 100% of an organization’s message stream, including voice, text, image, video, and attachments, creating an entirely new ability for organizations to gather situational awareness, conduct pattern analysis, and uncover untapped opportunities for improvement and greater efficiency. Organizations measure, report, and manage performance for internal and external improvement, ultimately revealing unique deskless operations insights for the first time.

Learn How Orion’s Collaboration Platform Transforms Operations

Orion creates a path for true innovation and digital transformation for the deskless and frontline workforce. Learn how Orion’s voice-first, multimodal collaboration, operational control, process automation, intelligence amplification, analytics can improve your workforce productivity, safety and compliance, and customer engagement.

Learn How Orion Can Transform Your Operations Today

You Might Also Like:

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• Intelligence Amplification: Unlocking Limitless Potential for Deskless Workforces
• Video: CBS Innovation Nation features Orion and the Award-Winning Onyx

Innovative Veterinary Specialty Center Selects Orion Platform to Provide Collaboration Technology at its New State-of-the-Art Facility

SAN FRANCISCO, September 1, 2021 — Orion Labs, Inc., the leading voice-first, intelligent collaboration platform that empowers deskless workers, today announced Los Angeles Animal Specialty Emergency and Rehabilitation (LAASER) selected Orion to provide team communication and support for organizational productivity in a dynamic veterinary environment.

LAASER is an integrative specialty medical center in Glassell Park, CA (Los Angeles) offering the community a broad array of services in a brand new, state-of-the-art facility. The facility currently provides 24/7 emergency care, internal medicine, critical care, rehabilitation/integrative medicine, and advanced diagnostics and procedures.

Opening its doors in mid-September 2021, LAASER is committed to incorporating the latest, most advanced technology to best serve its team members and customers. The clinic selected Orion’s voice-first, multimodal collaboration platform, which allows their staff to communicate with voice, text, photos, videos, and files on their smartphone devices. LAASER will also use Orion’s award-winning Onyx devices, a smart push-to-talk (PTT) wearable, enabling staff to stay heads up and hands free. All staff will have real-time access to veterinarians, registered veterinary technicians, assistants, and front desk personnel at all times.

“We are excited to leverage Orion’s PTT 2.0 collaboration technology to connect each member of our team as they work to put pet parents and their pets first,” said David Liss, Chief Operating Officer of LAASER. “Our veterinary staff need Orion’s always-on, voice-first communication to provide the highest quality of care while overseeing the efficient operation of exam rooms and equipment. Orion ensures our staff is connected, compliant, and safe — no matter where they are.”

LAASER staff will use Orion’s high-quality audio PTT 2.0 to communicate with unlimited dynamic group creation, 1:1 talk modes, and instant mass communication capabilities. Orion’s intelligent language translation workflows will translate between English and Spanish so each staff member receives communications in their native language. Orion’s PTT 2.0 platform translates over 60 languages ensuring workers are always understood and informed.

“Orion’s intelligent collaboration platform supports frontline workforces in dynamic, complex industries such as transportation, logistics, retail, health care, hospitality and more as they implement digital transformation strategies to take frontline communication into the future,” said Greg Taylor, Chief Executive Officer of Orion. “Orion is the ideal communication and collaboration solution to support LAASER’s new cutting-edge facility and their complex, dynamic operations. I am pleased to welcome LAASER as Orion’s newest veterinary medicine customer.”

About Orion Labs, Inc.

Orion is the leading voice-first, intelligent collaboration platform that empowers deskless workers by enabling real-time team communication, process automation, location mapping, and access to enterprise systems to improve workforce productivity, safety and compliance, and customer engagement.

Orion was recently named a Top 10 Intelligent Transport Systems Solution Provider for 2021 by Logistics and Transportation Review, a Top 10 Industrial IoT Solution Provider 2020 by Manufacturing Technology Insights, and an IDC Innovator. Orion holds 55 patents that support its award-winning solutions. The company is headquartered in San Francisco and backed by leading investors. For more information, visit www.orionlabs.io.

Stay in touch with Orion Labs | LinkedIn | Facebook | Twitter | Blog

Media contact:

Jacqueline Wasem
Orion Labs, Inc.
415-800-5467
press@orionlabs.io

How Intelligent Collaboration Solutions Support Facilities Management

Enterprise facilities managers, property managers, and corporate real estate leaders are tasked with efficiently and effectively overseeing assets, buildings, vendors, and campuses. The most successful facilities management leaders expertly maintain their buildings and physical assets while controlling costs.

In addition to overseeing physical facilities, operations managers direct a network of mobile, on-the-go workers dispersed across their properties. This workforce is made up of operations, janitorial staff, technicians, maintenance, security staff, customer service representatives, and more. Often, facilities teams are a mix of staff and contractors that need to seamlessly communicate and work together.

Learn about Orion for Facilities Management

Managers coordinating and overseeing a dispersed facilities workforce need to be aware of the top trends and latest innovations that improve workforce collaboration. The reality is that most field teams waste time trying to communicate over multiple devices like radios, limited push-to-talk (PTT) apps, mobile phones, and inconvenient desktop computers away from the point of work. Today’s facilities management workforce needs a better alternative.

They need the ability to communicate with a multimodal experience on the go, including voice, text, photo, video, and files. They also need a voice-first, always-on, scalable solution to improve collaboration and employee productivity.

Here are the top 5 challenges Facilities Management can overcome with better collaboration technology:

#1 Operational Oversight

The facilities management workforce operates dispersed across buildings, campuses, and even multiple sites. Managers of dispersed operations need to dispatch teams that efficiently tackle the most business-critical tasks like security concerns, maintenance, or cleaning. They also need to ensure those tasks are completed on time and to the level of the organization’s standards.

Orion’s collaboration technology with dispatch and task management helps managers assign tasks and monitor progress in one view. The web-based Orion Dispatch Console provides operational control, voice dispatch, and location tracking services in any web browser — enabling dispatchers and operations managers to work from any location.

#2 Dynamic and Urgent Situation Management

Dynamic situations like maintenance or cleaning requests and urgent or safety-related incidents can happen at any time. Both evolving and urgent situations require the ability to centralize management, share critical information, and locate relevant personnel quickly.

Managers use Orion’s collaboration solutions to communicate real-time information, view worker locations, and deploy immediate assistance. Operations management and team supervisors can create ad hoc, 1:1, or limited group environments that enable managers to connect directly with relevant workers.

#3 Visibility of Team Members

Advanced location services are table stakes for today’s facilities managers overseeing a dispersed workforce. Supervisors need to immediately know where their team members are in real-time in one view.

Orion’s intelligent collaboration solution delivers real-time location and contextual data for facilities management teams so they always know where their employees are, what they’re doing, and how they’re performing. Detailed location information can track workers indoors, across various floors, and even at subterranean levels. Orion’s heat mapping also tracks employee location history and productivity so managers can measure results and optimize future tasks based on inputs like foot traffic, task completion, and compliance protocols.

Learn more about The Orion Collaboration Platform for Facilities Management

#4 Increased Productivity

Today’s facilities management teams must focus on reducing costs, increasing staff productivity, and improving operational efficiency. Automated processes help optimize operations and reduce costs by promoting protocol compliance, documenting and archiving processes, and automating routine tasks.

Process automation reduces or eliminates time-consuming tasks like manually logging activities. Janitorial staff can use photos to document rooms cleaned. Security staff can use voice-automated checklists to confirm access points are closed and secure at the end of operating hours. And maintenance staff can record property damage with text, photo, or video that records relevant information.

Automating these processes promotes heads-up work and frees personnel to focus on higher-value tasks. Additional workflows like language translation bots also support multilingual teams, ensuring that workers receive commands in their native language.

In each of these examples, the Orion collaboration platform logs and documents the incident or starts an automated workflow and provides workers with their next steps or tasks. Managers are able to analyze employee request patterns and response times to improve productivity and drive insight into future planning.

#5 Safety and Compliance

Safety is key for the distributed facilities management workforce. Collaboration platforms use automation to improve the safety of distributed or lone workers. In the event of an emergency, workers can trigger multi-function workflows like automated safety check-ins, lone-worker protocols, incapacitation monitoring, and location breach alerts. Trigger words like “fire” or “help-help” start workflows that deploy resources or alert managers.

Compliance is also critical for enterprise facilities managers. Operations management needs the ability to review, analyze, and evaluate information to improve safety and prevent future incidents. Orion records, stores, and archives all messages for review, analysis, and future compliance needs.

The Orion Solution

Orion addresses each of the top 5 facilities management challenges with the best collaboration solution for facilities management leaders and their frontline workforce. Facilities management teams that modernize communications with Orion’s intelligent collaboration platform gain the benefits of digital transformation and create more effective, productive, and safer teams.

Ultimately, the Orion Collaboration Platform for Facilities Management creates an operations system of record. Orion records and archives a real-time and complete view of operations so that facilities management leaders can succeed.

Learn about Orion for Facilities Management

You Might Also Like:

• Webinar: 5 Reasons Radios Hold Security Teams Back & The Modern Alternative
• 3 Reasons Orion’s Multimodal Frontline Collaboration Platform is Critical for Operating a Digital Organization With a Connected Deskless Workforce
• E-book: 12 Reasons Radios Are Holding Your Company Back
• Case Study: Aviation Services Leader Elevated Global Airport Operations with Orion
• E-book: The Future of Voice at Work
• Orion Corporate Fact Sheet

Orion Study Finds Over Three-Quarters of Security Organizations Need Modern Collaboration Tools and Automation

SAN FRANCISCO, May 12, 2021 — Orion Labs, Inc., the leading voice-first intelligent collaboration platform that empowers deskless workers, today released a study citing that 77% of frontline security teams believe they need to upgrade their communication solutions and 90% of teams believe automation would increase their productivity.

Orion conducted the survey with over 190 security professionals from a wide range of industries, including retail, manufacturing, health care, hospitality, government, energy, and property management. Of those professionals, 42% use radios, 27% use cell phones, 28% use multiple devices, and 3% use social apps and other means as their main communication tools for their security teams.

“Orion’s survey results coincide with the problems we see in the market and the solution the Orion Security Collaboration Platform provides,” said Michael Schwartz, Orion Chief Marketing Officer. “Orion created its voice-first intelligent collaboration platform to address the problems security teams face today and well into the future with advanced offerings like location services, security process automation, and situational intelligence amplification.”

Of the 77% of security professionals that indicated they need to upgrade their communication solutions, 68% believe they need to upgrade their solutions in the next three years or less.

“It’s no secret security teams have needed a better communication solution,” said Ellen Juhlin, Orion Head of Product. “Orion provides security teams with unified, secure collaboration on one platform. Orion’s end-to-end encrypted collaboration solution is multimodal, so teams can communicate with voice, text, photos, videos, and files on any device.”

Of the survey respondents, almost all (90%) indicated that automation would increase their productivity.

“We use Orion’s advanced bot technology and workflow engine to provide automation for both routine and dynamic processes to improve security team productivity and incident response,” said Greg Albrecht, Orion Co-Founder and Chief Technology Officer. “With the Orion Security Collaboration Platform, security professionals can automate processes and trigger workflows, such as proactively calling for help in emergencies, automating safety check-ins, monitoring for incapacitation, and setting up geofence location breach alerts.”

These findings and more were detailed in a recent Security Magazine webinar hosted by Orion, titled “5 Reasons Radios Hold Security Teams Back and the Modern Alternative.”

About Orion Labs, Inc.

Orion is the leading voice-first, intelligent platform that empowers deskless workers by enabling real-time team collaboration, process automation, location mapping, and access to enterprise systems to improve workforce productivity, safety and compliance, and customer engagement.

Orion holds 55 patents that support its award-winning solutions, has been named an IDC Innovator, and was awarded a Top 10 Industrial IoT Solution Provider 2020 by Manufacturing Technology Insights. The company is headquartered in San Francisco and backed by leading investors. For more information, visit orionlabs.io.

Stay in touch with Orion | LinkedIn | Facebook | Twitter | Blog

Media contact

Jacqueline Wasem
Orion
415-800-5467
press@orionlabs.io

2021 Workforce Productivity and Collaboration Trends for the Deskless Workforce

451 Research, the leading analyst in topics and technologies driving digital transformation, issued a new report on digital transformation for deskless workers.

As 451 notes, “the deskless workforce is a critical component of a wide range of vertical markets and use cases — including security, facilities management, retail, energy and mining, transportation, hospitality, manufacturing, and health care — but they have been largely underserved by business communications and collaboration tools.”

Get the Business Impact Brief

Enterprises must consider how they manage, empower, and connect their deskless workforce with a business communications infrastructure that also addresses compliance, end-to-end encryption, and mobile device capabilities.

The brief affirms that business conditions are increasing the importance of including deskless workers in digital transformation initiatives, stating “conditions are making secure remote collaboration a top priority for organizations that aim to differentiate based on their digital transformation leadership – ahead of other initiatives including risk mitigation, ensuring continuous uptime, modernizing and mobilizing business applications, and supporting different cloud platforms.”

Download 451 Research’s Business Impact Brief to discover:

• How collaboration software enables productivity and an agile operating approach
• Why voice-first, intelligent tools are key for frontline workers
• The enormous cost savings achieved with effective collaboration
• How improved communications transforms business operations
• And so much more

Get the Business Impact Brief

You might also like:

• Article: 4 Ways to Include Deskless Logistics Workers in Your Digital Strategy
• E-book: 12 Reasons Radios Are Holding Your Company Back
• Three Ways Collaboration Tools Improve Worker Safety and Compliance in Heavy Industries
• Three Ways a Voice-First Multimodal Collaboration Platform Improves Team Operations, Performance, and Communications for Heavy Industries
• Hamilton Princess & Beach Club, a Fairmont Managed Hotel, selects Orion Labs as its voice-first multimodal collaboration platform
• Maplewood Senior Living selects Orion Labs as its collaboration platform for newest Inspīr Carnegie Hill property in New York City
• Safe Return to Work: Empowering Deskless Workers with Orion and IBM Watson
• Transportation and Logistics Communications Need to Move Beyond Push-to-Talk and Radios

Deskless workers are tasked with executing their jobs at the point of work — whether that’s serving customers, protecting company executives and property, driving vehicles, using heavy machinery, loading stock in a warehouse, or operating in the field.

But on average, deskless workers must switch between 4.5 different communications devices or methods to complete their tasks. Deskless workers would be more productive and safer if they had a single solution that provides a multimodal user experience.

Orion leads the way in delivering one interface, over a high-performance cloud-native architecture, to enable comprehensive best practices for deskless work. With this offering, Orion’s platform supports the digitalization journey for organizations by enabling their deskless workforce to communicate with a multimodal experience on the go — creating a truly connected workforce.

Here are three ways Orion’s multimodal frontline collaboration platform helps digital organizations support a connected deskless workforce:

1. Orion Offers the Multimodal User Experience Required for Best Practices in Frontline Work

Deskless workers require multiple modes of collaboration that support how work gets done on the frontline at a given moment. They need the option to communicate and collaborate via voice, text, files, video, or picture, with all of these options available to them at all times, on one device, in one app, and in one user experience.

Orion’s intelligent collaboration platform offers deskless workers and their organizations the best practices in multimodal collaboration with optimized high-quality communication methods. This includes the highest audio quality available on the market as well as extremely low latency push-to-talk (PTT) that works over low bandwidth connections.

Multimodal communication is critical for deskless workers operating in dynamic environments. Here are a few examples of where multimodal functionality is required:

• A maintenance worker needs the ability to send photos of a part they need so centralized support can locate the correct item and deliver it to their location.
• A manager wants to securely share information via text to their team without requiring them to remember on the fly or write something down when they may be in the middle of a workstream.
• A construction worker with a ruggedized device uses voice to ask a question of his manager who is working remotely on a computer with the web dispatch console.
• A security guard needs to share a photo or video of a person or object that poses a potential security risk with their team members so they can be on high alert.
• A cleaning crew completed a task in a particular room or a warehouse worker finished restocking inventory and wants to provide photo evidence that it is complete.

2. Orion’s Multimodal Collaboration Platform Means Deskless Workers Only Need One Device.

Orion supports the best practice of providing access to multimodal collaboration within one application on one device.

Deskless workers often need to use multiple devices to achieve their collaboration requirements. They should not need to switch between one device for voice communications and their phone to send text or pictures. Orion’s users can choose from a breadth of supported device types to suit every possible deskless workforce and worker job, including browsers, tablets, push-to-talk (PTT) ruggedized phones, and mobile phones.

Orion’s innovative approach supports the broadest range of iOS and Android smart devices and the ability to interoperate with LMR radios and VoIP (Voice Over Internet Protocol) and SIP (Session Initiation Protocol).

3. Orion is Always On. Always Secure. Always Available on Any Network.

Other PTT apps can do multimedia, but carrier networks that offer PTT apps often lock users into their own networks, restricting the availability of multimedia to one device and one location. This doesn’t account for the manager who may need to check in on a personal or alternate device when working from home or offsite. Orion, however, supports the highest levels of quality on any network.

Orion customers can use any network for their communications, including LTE (5G-ready), private LTE (CBRS), Wi-Fi, satellite, and mesh. Users have the always-on ability to communicate with any size team via unlimited groups, 1:1 communication, or mass communication over any distance, including on-site, on the road, across town, or around the globe.

Regardless of network or delivery system, each multimedia message is fully encrypted with enterprise-grade end-to-end encryption (E2EE), supporting the highest standards of data security. Orion’s multimodal collaboration platform delivers the highest security and encryption standards that today’s digital enterprises need.

Why Deskless Workers Need Orion

Voice-first, multimodal collaboration is critical for ensuring the deskless workforce can do their jobs well and without roadblocks. Multimodal collaboration is also the first step in building a connected workforce, and ultimately delivering digital transformation across the enterprise.

Orion is the leading voice-first intelligent platform that supports enterprises on this digital transformation journey. The Orion frontline multimodal collaboration platform empowers deskless workers by enabling real-time team collaboration, process automation, location mapping, and access to enterprise systems to improve workforce productivity, safety and compliance, and customer engagement.

Learn more about Orion here.

You might also like:

• E-book: 12 Reasons Radios Are Holding Your Company Back
• Three Ways Collaboration Tools Improve Worker Safety and Compliance in Heavy Industries
• Three Ways a Voice-First Multimodal Collaboration Platform Improves Team Operations, Performance, and Communications for Heavy Industries
• Maplewood Senior Living selects Orion Labs as its collaboration platform for newest Inspīr Carnegie Hill property in New York City
• Safe Return to Work: Empowering Deskless Workers with Orion and IBM Watson
• Transportation and Logistics Communications Need to Move Beyond Push-to-Talk and Radios

Make the Case for a Voice-First Intelligent Collaboration Platform With These Stats

You likely know that radios and push-to-talk (PTT) applications are holding your deskless workers back. We’ve put together an infographic to help you make the business case to the rest of your company about why you need a voice-first intelligent collaboration platform to connect your deskless workers to your digital enterprise.

Now more than ever before, leading organizations are turning to collaboration software to empower their deskless workers, create their connected workforces, and digitally transform the majority of their operations. They know radios, PTT applications, simple cell phones, or relying on desktop/desked-designed applications just can’t cut it to stay competitive in today’s digital world.

Get the Infographic

Download Orion’s free infographic to discover:

• 4 statistics about digital transformation
• 6 facts about how collaboration software creates connected workers
• 8 facts about technology for deskless workers
• How a voice-first intelligent collaboration platform digitally transforms your organization
• And so much more

Learn more about collaboration software for the deskless workforce. Get the infographic today!

Get the Infographic

You might also like:

• E-book: The Future of Voice at Work
• Three Ways Collaboration Tools Improve Worker Safety and Compliance in Heavy Industries
• E-book: 12 Reasons Radios Are Holding Your Company Back
• Three Ways a Voice-First Multimodal Collaboration Platform Improves Team Operations, Performance, and Communications for Heavy Industries
• Maplewood Senior Living selects Orion Labs as its collaboration platform for newest Inspīr Carnegie Hill property in New York City
• Safe Return to Work: Empowering Deskless Workers with Orion and IBM Watson
• Transportation and Logistics Communications Need to Move Beyond Push-to-Talk and Radios