Field Service Communications and Automation
Push-to-Talk 2.0 and Voice AI Bots are transforming field service communications.
Today’s service enterprises must delight customers from the first contact to the last mile. They must coordinate frontline workers effectively and automate routine tasks and procedures.With field service communications solutions from Orion, organizations drive team performance,
enhance safety, and gain insight into teams and assets.
Synchronize enterprise service teams
Your customers have higher expectations of service delivery, demanding quicker and more tailored service. Dynamically direct workforce movements with Orion’s web-based Dispatch Console, providing field service communications in any web browser — with no software to install.Ensure your frontline workforce follows Standard Operating Procedures
Using Voice Bots, field service workers get immediate guidance on how to complete the most simple — and complex — tasks, without having to locate a manual or call their manager for help. Orion understands the context of their request and delivers the right information at the right time.
Ensure your mobile workforce is always in the right place
Keeping teams productive and accountable in the field requires effective coordination. Orion delivers contextual location data for Field Service teams — leaders easily understand where workers are and how efficiently they completed service requests, improving productivity and driving greater insights into future planning.Make field services communication more efficient for large workforces
Orion empowers large field service teams with field service communication and incident response solutions. Keep mobile teams heads-up with push-to-talk communication connecting managers and dispatchers to teams in any service region, and respond quickly to incidents with Voice Bots. With Orion, workers can also report progress automatically with Bots and proactively with push-to-talk communication.
Voice AI Bots for Field Services
Voice AI Bots for Field Services provides software integrations and automations that help your team do more with voice. Bots are easy to use — simply speak, and Orion gets it done. Teams use Voice Bots to improve activity reporting and protect team members who work alone.
Geofencing Voice Alerts
Alert workers of critical safety information when they enter a hazardous work site. Notify management when workers or vehicles enter specific work sites.
Compliance Documentation
Painlessly generate correct documentation. Workers activate the workflow by saying the name (for example, “shift report”), then answering questions asked.
Standard Operating Procedures
Mitigate risk while saving staff time. Using their voice, workers initiate and complete safety checklists, which are automatically distributed
Companies Using Voice-First Collaboration and Voice AI Bots from Orion
“Greater Boston Area residents depend on MBTA’s The RIDE to access essential services. Transdev chose Orion’s dispatch and cloud communication platform to ensure reliable public transportation and to protect the health of our customers and our contractor’s employees."
— Jim Nihan, Manager of Paratransit Operations, MBTA