Luxury Hawaiian Resort Deploys Orion to Enhance Guest Experience

Luxury resorts know they have to create the perfect environment the moment a guest arrives on the property. To construct the perfect guest experience (GX), leading resorts like The Boca Raton rely on Orion’s Frontline AI Workflows. We’re pleased to recently have added an 80-acre Hawaiian resort to our growing roster of luxury resorts that rely on Orion for enhanced Hospitality operations.

The luxury resort features large event spaces, 150 stand-alone guest bungalows, butler services, a fitness center, multiple pools, a spa, multiple dining options, tennis courts, ocean sports, and a cultural center. The property will use Orion’s award-winning hospitality platform to support customer-facing operations like guest services, facilities management, food and beverage, recreation, and front desk operations, as well as behind-the-scenes services like maintenance, housekeeping, and day-to-day operations management.

Improved Productivity for Hospitality Operations with Orion

Several hundred frontline hospitality workers and managers operating dispersed across the vast luxury resort will use the Orion Frontline AI Platform to improve productivity with the following Orion features:

• Multimodal Communications: The luxury resort’s employees use Orion to communicate via push-to-talk in ad hoc, 1:1, or group environments that enable managers to connect directly with relevant workers like food and beverage service, housekeeping, security, engineering, spa, grounds, transportation, and front desk teams. These dispersed employees and managers remain connected to their teams anywhere on or off the property over Wi-Fi and LTE. The always-on ability to communicate via voice, text, photos, videos, and files like PDFs supports a user-friendly experience for frontline staff and improves team and cross-team communications.
• Location Management & Operational Oversight: Orion’s Operations Console enables improved productivity and safety by providing the resort’s managers with a single-pane map view of all on-site staff locations. Managers can always connect with staff and gain a complete view of real-time operations, even if they are off-site when a critical situation or emergency arises.
• Emergency Alert Workflows: Orion’s Emergency Alert Workflow enables the resort’s dispersed staff to call for help no matter where they are. When the designated emergency phrase is spoken, the Orion Frontline AI Platform sends an automatic alert with precise x-and-y-axis location information that can pinpoint the emergency to specific rooms and floors of multi-floor hospitality operations. The Orion system is also configured to send an emergency alert email or text message with key location data to managers or even make an automated E911 call.
• All Call Workflow: Orion’s platform further supports emergency situations with the ability to instantly send an All Call message to every employee. Employees and managers respond faster and more accurately to critical situations like dangerous weather, health emergencies, harassment of staff or guests, or hostile intruders.
• Data & Analytics: All message and location information sent over the platform is archived for governance, risk, or compliance purposes. Managers can access key data and analyze day-to-day activities or incident responses to make informed decisions on resort productivity and safety.

Orion’s Frontline Hospitality Operations Software

In addition to the benefits of improved team communication, Orion improves team productivity through proprietary AI Workflows designed to support a world-class guest experience. Orion’s Frontline AI is a system of action that connects to hospitality operations systems of record like Amadeus Service Optimization (HotSOS), ALICE by Actabl, and Knowcross by UNIFOCUS. Orion also supports seamless collaboration with customer-facing operations and back-office management with integrations to industry-leading software like Microsoft Teams, Google, and Slack.

Orion’s AI Workflow Library and hospitality system integrations continue to evolve and expand as more and more hospitality operations realize the transformative productivity benefits of automating processes and delivering AI at the point of frontline work. Additional Orion Frontline AI Hospitality Workflows include Speech-to-Speech Language Translation, Voice-Automated Checklists, Voice-Access to Hospitality Systems, VIP Guest Arrival, and more.

See How One Premier, Private Country Club Uses Orion to Create a Haven for Guests

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• Customer Testimonial: Orion for Hospitality at Belle Haven
• Enable Guest-Centric Operations with Hospitality Voice AI
• Does Your Hospitality Team Need a Push-to-Talk Translation Solution?
• Article: 4 Ways Unified Communications Can Help in a Labor Shortage
• The State of the Hospitality Industry and Frontline Communication
• Communication in the Hospitality Industry
• The Boca Raton Selects the Orion Push-to-Talk (PTT) 2.0 Platform for Frontline Communications

Learn How the Premier, Private Country Club Uses Orion to Create a Haven for Guests

Virginia-based Belle Haven Country Club is a private club focused on creating a haven for its members, their families, and guests. Belle Haven sits on 460 acres along the Potomac River and offers an 18-hole golf course, tennis complex, fitness center, pool, and clubhouse with multiple dining options and a ballroom for events.

Belle Haven staff relies on Orion’s communication’s solution to provide an exceptional guest experience as the club’s operations are challenged during a period of 25% growth in membership year-over-year.

Watch the customer testimonial video to learn how Belle Haven relies on Orion Push-to-Talk 2.0:

Learn More About Orion Push-to-Talk (PTT) 2.0

Orion’s collaboration platform helps hospitality operations of all kinds, including hotels, gaming facilities, and events facilities. Each relies on Orion for improved communication to better serve guests, boost productivity, and keep staff and guests safer. Here are a few benefits of Orion PTT 2.0:

• AI Voice Bots provide solutions like real-time language translation, alerts, and information retrieval help staff improve guest experiences while staying heads-up and hands-free.
• Teams communicate via push-to-talk in ad hoc, 1:1, or group environments that enable managers to connect directly with relevant workers like food and beverage service, housekeeping, security, engineering, spa, grounds, transportation, and front desk teams.
• Managers gain a single-pane view of operations with geolocation information for all staff, even when the manager is operating off-site.
• Emergency response with automated protocols and geolocation keep staff and guests safer.

Learn More About Orion for Hospitality

You Might Also Like:

• • The State of the Hospitality Industry and Frontline Communication
  • Communication in the Hospitality Industry
  • Does Your Hospitality Team Need a Push-to-Talk Translation Solution?
  • The Boca Raton Selects the Orion Push-to-Talk (PTT) 2.0 Platform for Frontline Communications
  • Hamilton Princess & Beach Club, a Fairmont Managed Hotel, selects Orion Labs as its voice-first multimodal collaboration platform

Hotel Management Magazine Features Orion on Voice-First Communications for Hospitality

The tight labor market is stretching the abilities of today’s hospitality operations. Longtime hospitality workers are seeking jobs in less stressful industries and new applicants are hard to find. High staff turnover and unfilled positions have resulted in a less experienced workforce and shortened hours for restaurants and amenities. The reality is that hospitality teams need better tools that help them boost efficiency if they hope to keep their high levels of service.

One solution is voice-first Unified Communications. Voice-first Unified Communications, like Orion’s innovative Push-to-Talk (PTT) 2.0, offer hospitality leaders a chance to transform their operations and provide relief to struggling teams. Read on to learn more.

Boost Hospitality Operations with Push-to-talk (PTT) 2.0

In a recent article for Hotel Management Magazine, Orion’s Roopa Misra shared how adopting Unified Communications (UC) transforms frontline hospitality operations:

“UC has traditionally been reserved for desked or knowledge workers, but now is the time to connect the entire hospitality workforce with intelligent tools that help them do more with less. Hospitality operations need UC solutions specifically designed for the realities of dynamic, on-the-go work in frontline enterprises. This means any Unified Communications solution adopted must be voice-first, or push-to-talk.”

Adopting a voice-first approach means teams gain access to standard push-to-talk functionality like the basic ability to securely communicate 1:1 or in groups via voice, text, image or video. Playback and message logs also mean team members never miss a communication if they’re heads-up with guests. But this is just the beginning.

When hospitality teams give voice to systems, they unlock the potential to supercharge their teams. Misra explains:

“Innovative PTT 2.0 voice platforms don’t stop here, though. They layer location intelligence and mapping to provide operational visibility for managers who no longer have to search the property to find team members. Voice AI Bots deliver off-the-shelf solutions like bidirectional voice-to-voice language translation that dramatically improves productivity and safety and voice checklists that voice automate lists and digitally archive responses instead of relying on paper and clipboard. And system integrations connect the entire workforce from front to back with critical hospitality systems — revolutionizing how the frontline workforce operates.”

Get the article to learn more about Orion PTT 2.0 for Hospitality Operations.

Read the Hotel Management Magazine Article

Four Ways to Transform Hospitality Operations with PTT 2.0

In the Hotel Management Magazine article, Misra dives into four ways adopting a Unified Communications platform like Orion’s PTT 2.0 provides immediate relief to understaffed or inexperienced hospitality teams.

Those four benefits are:

1. Enhanced Guest Experience
2. Improved Staff and Cross-Departmental Communication
3. Better Operational Oversight
4. Support for Multilingual Teams with Bidirectional Speech-to-Speech Language Translation

Want to learn more about each benefit of adopting PTT 2.0? You’ll have to download the free article.

Get the Hotel Management Magazine Article

You Might Also Like:

• The State of the Hospitality Industry and Frontline Communication
• Communication in the Hospitality Industry
• Does Your Hospitality Team Need a Push-to-Talk Translation Solution?
• The Boca Raton Selects the Orion Push-to-Talk (PTT) 2.0 Platform for Frontline Communications
• Hamilton Princess & Beach Club, a Fairmont Managed Hotel, selects Orion Labs as its voice-first multimodal collaboration platform

How Real-time Translation Helps You Navigate the Current Labor Crisis

A Push-to-Talk translation solution can help you combat the severe labor shortage currently challenging hospitality organizations. According to a survey conducted by the American Hotel & Lodging Association, almost 97% of respondents are experiencing a staffing shortage, with 49% experiencing a severe shortage. This extreme staffing shortage is compounded by the post-pandemic rebound in demand for travel and entertainment.

Push-to-talk language translation can help by enabling you to hire non-native language speakers and make them effective day one. This is critical, since many hotels are hiring staff with little or no experience. Keeping hospitality employees can be as challenging as finding them. According to the U.S. Bureau of Labor Statistics, the average turnover rate in the leisure and hospitality industry is 84.9%.

Hospitality Communication Challenges

Even with increased wages, more flexible scheduling, and better benefits, 97% of hospitality managers surveyed have been unable to fill open positions. To fill these open slots, hospitality managers must be open to every possible candidate. Eliminating people just because they don’t speak the manager’s required language disregards too many strong applicants in a time when hospitality organizations desperately need to increase staff.

At the same time, hiring people who speak a different language presents some challenges.

• Teaching new skills can be difficult if you don’t speak the same language.
  • If new hires don’t understand what you are saying, you have to repeat instructions or find other ways to clarify, making the training process slower and lowering team productivity.
  • You need to onboard staff as quickly as possible to minimize disruptions to guests, but you also need to onboard correctly to ensure the highest quality of service to guests. Your new hires need to understand and follow correct procedures and work well with the rest of your team.
• Managing routine tasks is more difficult when your staff speak several languages. Some staff members may misunderstand instructions, creating delays and more work for the team. Some tasks require collaboration, which is difficult if team members can’t communicate with each other. According to a study by Urban bound, an estimated $37 billion dollars is spent annually managing employees who do not understand their jobs.
• Emergencies and unexpected events can be impossible to manage. If an unusual event occurs, describing the event and coordinating the response and steps required to resolve it may cause confusion, resulting in delays and disrupting guests’ experiences.
• Customer service will suffer. If staff members are confused, their frustration may become evident to your guests, impacting customer service.
• Turnover will remain high. Keeping good staff members is difficult if you can’t communicate with them. Their confusion about job requirements or daily communication can make them feel isolated and frustrated, leading them to find new jobs that are less stressful.

The Communication Solution: Push-to-Talk 2.0

What Is Push-to-Talk (PTT) 2.0?

Push-to-talk is a voice-first communication solution. When you need to communicate, you push a button on a handheld device to instantly stream your message to one or many people at once. You let go to listen.

Unlike radios which have spotty coverage and limited range, PTT 2.0 has unlimited range. It works in basements, through concrete stairwells, and across large properties. It also enables more than just voice communication. Workers can share photos, videos, and documents – whatever they need to clearly communicate with their team.

Push-to-talk 2.0 is powered by Voice AI Bots and platform integrations, moving beyond simple communication to voice-activated automated workflows, real-time asset location services, bi-directional language translation and transcription, and more.

Push-to-Talk Language Translation

Orion’s Language Translation instantly translates over 60 languages with the push of a button. Your team members simply push a button, speak in their language, and let Orion’s Voice AI bots translate their voice into the right language for other team members or managers.

Teams hear messages in their languages individually, and respond in their languages, and Orion translates it back to the original language for the original speaker. Orion’s Push-to-Talk Language Translation provides real-time, two-way, translate out and translate back communication to any location with any network connection using any communication device.

This is extremely powerful for onboarding new staff and ensuring guests receive the best possible experience. 

• Teaching new skills is easier if staff can understand the instructions they are provided. New staff can ask questions with confidence and receive clear answers they understand. Without effective training, it takes about 8 months for a new employee to become productive.
• Onboarding is faster, ensuring teams are more productive. Onboarding is more effective, because new staff understand directions and can follow correct procedures. Research on successful onboarding shows that when onboarding is done correctly, new employees have higher job satisfaction, stronger commitment to the organization, and increased performance levels.
• Teams are more collaborative and effective. Everyone on the team can communicate clearly and effectively with the rest of the team. They work together better because they can communicate with each other without struggling to find a common language.
• Managing tasks is easier because everyone receives instructions, and can ask questions, in their language. All procedures are understood and followed.
• Emergencies and surprise events are handled efficiently and effectively. If an unusual event occurs, staff can describe the event clearly in their chosen language. Management can provide guidance and the team can collaborate to determine how best to resolve the issue. Everyone can ask questions in their language, ensuring complete understanding of the problem and the steps to resolve it.
• Guest experience is improved.
  • Because the staff is onboarded faster and more completely, guests receive the best experience. New staff understand processes better, having received clear directions in their primary language.
  • Staff members are not confused or frustrated trying to figure out their jobs. They work with more confidence and ease, providing a more positive presence to guests.
  • Research by Cornell University shows a direct link between better guest experiences and employees who are motivated and engaged.
• Staff are less likely to quit. In a recent survey, employees at organizations with little collaboration reported being 4.5 times more likely to quit their jobs. With Push-to-Talk Language Translation, staff members no longer feel isolated or confused. They can communicate easily with coworkers, ask questions in their primary language, and collaborate on projects without difficulty.
• Onboarding is less expensive. Because it takes less time to onboard staff, you save money training them and they are productive more quickly.

Do Even More with Voice AI Bots and Automated Workflows

Orion’s PTT 2.0 provides hospitality organizations more than just translation services. Since workers always have their PTT-enabled device on hand for translation, they can use the device for additional services like emergency response.

With PTT Emergency Alerts, workers can use a predefined emergency word – “help-help-help” for example – to trigger automated workflows that implement the correct procedures with that one voice command. External resources like emergency response teams can be automatically contacted as part of the automatic workflow. Hotel managers, maintenance, and other members of the team may be contacted as well.

Push-to-Talk Translation Can Help

Hospitality organizations endured years of upheaval during the Covid-19 pandemic. As consumers venture out more, these organizations face new challenges finding enough workers to meet demand. Translation solutions enable hospitality organizations to widen their applicant pool without compromising customer service, efficiency, or company standards. Onboarding is faster and better, ensuring the best guest experience.

Watch a Quick Demonstration of Orion’s Translation App

Delivering the Best Customer Experience

Good communication in the hospitality industry is essential for long-term success. Hospitality success requires consistently excelling at customer service and exceeding guests’ expectations. You must create experiences to make guests feel welcome and special.

Customer service is critical to hospitality success because delivering the best customer experience creates loyal customers who will repeatedly return. Happy guests also provide positive personal recommendations or submit positive reviews online, helping drive growth and profits. According to a study by American Express, 42% of consumers said that a recommendation from a family member or friend would influence their purchase more than a sale or promotion.

The opposite is even more true: unhappy customers can destroy a business. These statistics from Inc. demonstrate the impact of unhappy customers:

• When customers are unhappy, there’s a 91% chance they won’t do business with a company again.
• Dissatisfied customers typically tell 9 to 15 other people about their experience; some tell 20 or more.

In fact, only 4% of unhappy customers will complain to you directly about a bad experience. Instead of providing feedback to you, unhappy customers are more likely to complain to friends, family, and the internet. Negative customer experiences lead to bad online reviews, and bad reviews hurt your business. You need a lot of 5-star reviews to erase the damage of just a few 1-star reviews.

Why Hospitality Teams Need to Communicate Effectively

Good Communication Drives Good Customer Service

Providing the best guest experience requires good communication. You can’t provide top-notch customer service unless you listen to your customers to understand exactly what they are telling you. You need to clearly and effectively share that information with relevant members of your team and collaborate to deliver the ultimate guest experience.

Resolving an issue quickly and effectively can delight customers. For example, suppose a hotel guest loses her wallet. She immediately calls the front desk to ask if anyone found it. The front desk manager must listen to the guest with empathy and concern while gathering relevant details: where has the guest been, what does the wallet look like, when does she think she misplaced it? If the front desk manager is distracted or acts indifferent to the guest’s concerns, the opportunity to delight the customer is lost whether the wallet is found or not.

Having shown the appropriate level of concern, the manager must now communicate with her team. This is where a unified communications platform (UC) helps. Unified communications platforms enable teams to communicate with each other without requiring everyone to use the same type of communication device. With Orion’s UC platform, team members can seamlessly communicate across VoIP desk phones, radios, and Orion’s PTT 2.0 solution.

If the guest arrived early in the morning, played a round of golf in the morning, enjoyed a massage at the spa, and had dinner in the hotel restaurant, the wallet could be in several locations. With a unified communication platform like Orion’s Push-to-Talk, the manager can communicate with all the relevant departments at once with the click of a button.

She quickly explains the missing wallet to the valet, golf course, spa, and restaurant. Everyone in these locations is alerted and can quickly have someone check the golf carts, spa rooms, restaurant, and surrounding areas to locate the missing wallet.

If the hotel team does not communicate effectively with each other, the process is completely different. The manager may attempt to reach the spa, but she can’t reach anyone because no one is monitoring the phone, and they are out of range as they move around assisting guests. She tries the golf course, but they communicate using radios and reception is bad on the course. She attempts to contact the valet, but they are busy in the garage where there is no reception, so she can’t reach them either.

In this scenario, the manager struggles to find anyone to help while the guest nervously waits for an answer. In an effort to help the guest, the manager may even leave the front desk to try to find someone to help. If she had a way to reach everyone at once across the entire property, the guest would have her wallet, and peace of mind, much sooner.

Good Communication Improves Productivity

Good communication also improves the hospitality team’s productivity. In the example above, when the manager could not communicate immediately with the spa, valet, and golf course, she had to spend time calling them over and over again. She neglected other tasks while she tried to find someone to help her.

Unified communications enables the manager to reach every team no matter where they are located and what communication device they are using. There are no “dead zones” and everyone is connected even if they are walking around helping guests.

In this example, team members may have additional information to help with the search. If the spa responds to the initial call saying that they remember the guest using the wallet at the spa, the golf course and valet do not need to search for it because the guest had the wallet later in the day. They have already narrowed the search.

If the manager could only reach the golf course without a way to contact the other teams, the golf course crew would begin searching golf carts or even go out on the course to check for the wallet. They may continue to search long after the wallet is found, simply because no one can reach them as they search the golf course.

If the manager leaves the front desk to search for the wallet herself, she spends time running around the property. While she searches, she postpones helping other guests, so overall customer service may decline even if the wallet is found.

Good Communication Ensures Guest and Employee Safety

Good communication is never more important than in an emergency. If there is an incident, your team needs to calmly and effectively communicate among themselves and implement the appropriate emergency response and protocols. The team must share information with guests to help them understand the situation and what steps they need to follow to stay safe.

Automated processes enable the fastest emergency response. If you have a communication platform like Orion’s, one voice command “Fire” can automatically trigger the correct process: notify the fire department, activate alarms, alert all employees both onsite and in remote locations, unlock all doors, secure elevators, initiate building checks, etc.

With one voice command, the process is started, leaving your team free to ensure the safety and security of all employees and guests.

Why Is Communication in the Hospitality Industry So Difficult?

Hospitality Teams Work in Dynamic, Fast-paced Environments

With hospitality teams spread across the property, communication is challenging. Employees are constantly moving around, whether it’s housekeeping going from room to room in a hotel, valets driving back and forth to a garage, or grounds keeping ensuring a golf course is well-manicured. Reception on a golf course may be spotty, so employees miss calls or cannot understand garbled conversations. Parking structures are often underground, where reception is difficult or impossible with traditional communications.

Team Leaders Often Have No Idea Where Employees Are

Because frontline workers are always on the go, finding them when a problem arises isn’t easy. If there is a spill in a conference room, and no one can find or contact housekeeping because they communicate with radios and are out of range, the spill continues to inconvenience guests or interfere with programs until someone can be reached.

Language Barriers Create Challenges

Not all staff speak the same language, which can make managing tasks difficult. Some staff members may misunderstand instructions, creating delays and more work for the team. If an unusual event occurs, describing the event and steps required to resolve it may be difficult, resulting in delays and disrupting guests’ experiences. If staff members are frustrated and confused, their frustration may come across to your guests, impacting customer service.

Additionally, you may have a hard time keeping good staff members if you can’t communicate with them effectively. They may get frustrated and leave. According to the U.S. Bureau of Labor Statistics, the annual average employee turnover rate across all industries is between 12-15%, yet the hotel and motel industry reports an employee turnover rate of 73.8%.

With high levels of turnover, you are constantly interviewing and onboarding new candidates. The best candidates may not speak the same language, so you limit your options if you only interview candidates who speak your preferred language.

You also need to onboard staff as quickly as possible to minimize disruptions to guests. Teaching new skills can be difficult if you don’t speak the same language, making the training process slower and lowering team productivity.

Building Effective Hospitality with Push-to-Talk (PTT) 2.0

Push-to-talk communication has been around for decades in the form of radios with a button you push to talk and release to listen. These radios have significant disadvantages. Radios have limited range, do not work well in locations like basements and garages, can’t transmit photos and supporting files, and can’t tell you where members of your team are currently located.

Push-to-Talk 2.0 brings push-to-talk communication to the 21st century, delivering instant high-quality communication powered by Voice AI Bots and platform integrations. With PTT 2.0, you can:

• Communicate over any network and any distance without installing special network equipment or applying for licenses.
• Enable always-on Voice AI Bots to listen and respond to commands, events, and actions.
  • Utilize voice-activated checklists, standard operating procedures (SOPs), and compliance forms.
  • Voice-automate routine work like daily check-ins or hourly status checks to make frontline teams more productive.
  • Digitize emergency alerts, location breach notifications, and lone worker monitoring to keep employees safer.
• Share all relevant information, including texts, photos, videos, PDFs, etc.
• Use mapping and real-time location to know where your team is at all times, enabling faster deployment of resources to resolve issues.
• Ensure guests and employees clearly understand each other with bi-directional language translation and transcription.
• React faster in critical situations with real-time communication that reaches everyone on the platform at once, no matter where they are and what they are doing.
• Store all messages for safety, compliance, and incident reporting.

Good communication in the hospitality industry is essential for long-term success. Orion’s PTT 2.0 helps hospitality organizations like The Boca Raton deliver exceptional experiences to their guests by providing the instant ability to cater to the whims, preferences, special requests, and concerns of guests. All staff can easily collaborate to deliver the ultimate customer experience.

We know that connecting frontline teams with real-time voice is hard. Teams that rely on outdated technology like radios, unsecure apps, multiple devices, and Wi-Fi-only solutions hinder productivity, safety and customer satisfaction. 

That’s why we invented Orion Push-to-Talk (PTT) 2.0. Orion PTT 2.0 radically modernizes and innovates frontline communication and push-to-talk. 

Learn how Orion PTT 2.0 brings enterprises into the future in our fun whiteboard video:

Orion to Support Hospitality Team as They Provide Exceptional Experiences Across the 200-Acre Waterfront Property

SAN FRANCISCO, April 28, 2022 — Orion Labs, Inc., the only voice-first Push-to-Talk 2.0 intelligent communication platform, today announced The Boca Raton selected Orion to provide frontline communications across the iconic private club and luxury resort in South Florida. Staff members across various departments will utilize Orion for real-time communication, including housekeeping, engineering, food and beverage, security, events, recreation, and concierge.

The Boca Raton is a private club and luxury resort founded in 1926 and acquired by MSD Partners, L.P. in 2019. The property is undergoing the most significant evolution in its storied history as part of a $200 million Phase One transformation. The Boca Raton is comprised of five distinct hotels, including Cloister, Yacht Club, Beach Club, Bungalows, and the soon-to-open Tower. Amenities range from an 18-hole golf course to a 50,000 sq. ft. spa, seven swimming pools, Racquet Club, 34-slip marina, a collection of restaurants and bars, and flexible meeting space.

The Boca Raton required a voice-first solution with reliable service across the extensive property and broad device compatibility to meet each team’s distinct device requirements. In a competitive selection process, The Boca Raton chose Orion for its ability to provide push-to-talk and multimedia with resort-wide coverage over Wi-Fi and LTE. Orion was also selected for enabling The Boca Raton to optimize devices for each operational role and eliminate the staff’s need to carry multiple devices.

Customer-facing staff will utilize Orion’s award-winning Onyx, an end-to-end encrypted (E2EE) Bluetooth wearable device for heads-up, hands-free communication. Orion will also bridge with the resort’s existing radio system, enabling Orion’s PTT 2.0 platform to interoperate with the staff’s legacy radios. Orion’s platform is scalable to match The Boca Raton’s future growth.

The Orion PTT 2.0 Platform for Hospitality uses Orion’s patented Voice AI Bots and platform integrations to transform the guest experience and safety by delivering value-added services, automating routine processes, responding instantaneously in critical situations, and amplifying team member knowledge. The platform offers an easy onboarding process and improves employee engagement with real-time language translation and voice-first multimedia communication with voice, text, photos, videos, and files such as PDFs. Managers gain operational control with a single-pane map view of staff locations, even when the manager is offsite.

“Orion’s PTT 2.0 radically modernizes frontline communication and operational control across industries such as hospitality, transportation, logistics, retail, health care, and more,” said Greg Taylor, Orion CEO. “Orion is the ideal strategic partner to support The Boca Raton as they digitally transform the iconic property’s communication and collaboration system to provide an unmatched customer experience. I am pleased to welcome The Boca Raton as Orion’s newest hospitality client.”

About Orion

Orion is the leading voice-first, cloud-based Push-to-Talk 2.0 (PTT 2.0) intelligent communication platform. Orion’s patented Voice AI Bots and platform integrations deliver value-added services, automate routine processes, respond instantaneously in critical situations, and amplify team member knowledge. The platform improves frontline team productivity, safety and compliance, and customer and staff engagement.

Orion was recently named a Top 10 Intelligent Transport Systems Solution Provider for 2021 by Logistics and Transportation Review, a Top 10 Industrial IoT Solution Provider 2020 by Manufacturing Technology Insights, and an IDC Innovator. Orion holds 55 patents that support its award-winning solutions. For more information, visit www.orionlabs.io.

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Media contact

Jacqueline Wasem
Orion Labs, Inc.
415-800-5467
press@orionlabs.io