Orion Unveils AI-powered Speech-to-Speech Translation for the Frontline Workforce
First-of-its-kind, Bi-directional Speech-to-Speech Translation is Now Available

SAN FRANCISCO, May 24, 2022 — Orion Labs, Inc., the world’s first Voice AI Communications
Platform for frontline enterprises, today released its Speech-to-Speech Translation (S2ST),
available via our Push-to-Talk (PTT) 2.0 Platform. Orion’s S2ST is a first-of-its-kind, voice-AI
solution that layers bi-directional translation into real-time, multipoint communications, unlocking
entirely new staffing and collaboration possibilities for the deskless workforce and edge
operations.

Orion’s Speech-to-Speech Translation uses Orion’s Frontline AI to edge-deliver speech and text
translation instantly to deskless workers at their point of work and in the flow of work. Orion’s
Frontline AI is powered by proprietary Automated Speech Recognition (ASR) that serves edge
operations of any size, supporting each individual user’s language preferences. Orion PTT
Groups support up to 60 language preferences, enabling all users to set the language they hear
for their real-time PTT group or 1-to-1 direct messages, regardless of the language of the
original speaker.

“Orion’s Speech-to-Speech Translation is a revolutionary, voice-driven solution that enables any
team member, regardless of their native language, to collaborate in Orion talk groups, bringing
translation into the flow of real-time team communication,” said Greg Taylor, Orion CEO. “Our
approach is a game-changer for frontline workforce productivity and safety. I am so proud of
Orion’s engineering innovation to provide the first-ever solution for global and mixed-language
operations leveraging AI.”

Frontline operations across transportation, logistics, hospitality, retail, healthcare, and more all
benefit from removing language barriers with real-time translation. Frontline enterprises expand
labor pools, improve team collaboration, and reduce miscommunication. Managers also ensure
new hires are effective on Day 1 by simplifying the onboarding of multilingual staff.

Orion’s Speech-to-Speech Translation is just one of Orion’s many Voice AI Workflows.
Additional offerings include Voice Queries like the Inventory Query & Price Check Workflow or
Voice Ticketing Workflow, Voice Checklists, and Voice Commands & Workflows like the
Emergency Escalation Workflow, Shift Check-in Workflow, and Register Backup Workflow. Best
of all, Orion Voice AI Workflows can seamlessly operate on other frontline collaboration apps
including Microsoft Teams.

About Orion Labs, Inc.

Orion is the only AI Workflow Platform for frontline workforce productivity, connecting people to
people and people to enterprise systems. Orion’s proprietary Voice AI Workflows are systems of
action for the frontline worker with voice-driven process automation and integrations to leading
operational systems of record. Orion’s proprietary Automated Speech Recognition (ASR) drives
innovative operational automations like Speech-to-Speech Workflows, Voice Queries, Checklist
Workflows, Emergency Response Workflows, and more.

Orion was recently named a Top AI Solution Provider 2022 by CIO Applications, a Most
Promising Unified Communications Solutions for 2022 by CIO Review, a Top 10 Intelligent
Transport Systems Solution Provider for 2021 by Logistics and Transportation Review, a Top 10
Industrial IoT Solution Provider 2020 by Manufacturing Technology Insights, and an IDC
Innovator. Orion holds 62 patents that support its award-winning solutions. For more
information, visit www.orionlabs.io.

Stay in touch with Orion Labs | LinkedIn | Twitter | Blog

Media contact:

Jacqueline Wasem
Orion Labs, Inc.
415-800-5467
press@orionlabs.io

We recently unveiled a compelling new concept, Frontline AI, which aims to unleash the potential of the frontline workforce. So, what is Frontline AI?

Frontline AI turns voice into data, powering Voice AI Workflows that unlock operations automation at the edge or point of frontline work. Frontline employees trigger Voice AI Workflows in two ways, a voice command that starts a back-end, automated process, or a voice query that sends or retrieves information from systems of record back to the frontline user.

Frontline AI turns these actions or inputs into data, providing enterprises with a mature, digital, and AI-driven system of action that makes it simple to access or update corporate or operational systems of record. Ultimately, Frontline AI empowers task workers with data and information typically available only to knowledge workers — a game-changing step for productivity.

Every frontline enterprise can benefit from voice automation delivered at the edge of work. Yet, we know each operation is unique with unique processes. So read on to learn about how some of our Voice AI Workflows can benefit operations like yours.

Check out what Orion Chief Technology Officer Alex McNamara had to say about Orion’s game-changing Frontline AI.

Enhance Productivity and Safety with Orion’s Revolutionary Voice AI Workflows

To truly capitalize on Frontline AI at scale, enterprises must be innovative and foster a culture of curiosity about the seconds and minutes of untapped potential in frontline work: 

Here are a few questions enterprises should consider when approaching Frontline AI: 

• What routine, time-consuming tasks and SOPs can be automated? 
• What’s the next step in digitizing routine manual or paper-based processes? 
• What processes will improve when seamlessly connected to backend systems? 
• What information can be introduced to a task worker before it’s manually requested? 
• What are the processes that, when strung together, will unlock true transformation?

Let’s take a look at a few simple ways Orion helps frontline enterprises integrate Frontline AI into their operations.

Practical Applications: Frontline AI and Voice AI Workflows in Action

Orion customers span frontline industries like retail, hospitality, transportation, logistics, security, and more. We’ve been thrilled to partner with them on their journey as they implement voice automation and unlock the transformative productivity gains from Frontline AI.

Here is a quick peak into 3 of Orion’s transformative Voice AI Workflows and their real-world applications:

Speech-to-Speech Translation

A multilingual frontline workforce poses unique challenges to effective communications. As today’s frontline leaders know, hiring the best available staff often means hiring workers with different native languages or varying levels of English proficiency. Without a solution for workers to communicate in their proficient language, miscommunications negatively affect workforce productivity, safety compliance, and customer service.

Orion real-time Speech-to-Speech Translation is a powerful productivity automation solution that unlocks access to an expanded labor pool, instantly translating languages between team members. Each worker communicates and receives responses from team members in their preferred language, ensuring clear, safe, and productive work. 

Get the Speech-to-Speech Translation Solution Brief

Shift Check-in Workflow

Frontline workers are often required to check in with dispatchers or supervisors at the start of their shift. When groups of workers start their shifts at the same time, bottlenecks and delays occur — especially if managers or dispatchers must manually respond. Frontline operations require a solution that automates routine processes like shift check-ins to unlock cost savings and boost productivity hindered by traditional tools.

Orion’s Shift Check-in Workflow automates manual check-in processes, whether checking in at the start of a shift or checking in before each task. Users speak a voice command like “Status Check”, and the Orion Voice AI Workflow responds and completes the check-in without any other human intervention. This process eliminates a manual response from managers or dispatchers, gets workers productive sooner, and enables focus on higher-value tasks. This workflow can also be configured to integrate voice-driven check-ins with Time & Attendance systems of record.

Orion customer Massachusetts Bay Transit Authority (MBTA) uses our Shift Check-in Workflow to eliminate all manual radio checks, saving MBTA up to 10 minutes for each driver at the start of each shift. Over a year, this adds up to nearly 45 hours saved for each weekday driver and 17 hours saved for each weekend driver. Manual radio checks alone saves MBTA an estimated $700,000 each year.

Get the Shift Check-in Workflow Solution Brief

Voice Ticketing Workflow

Digital and mobile ticketing solutions revolutionized field and on-the-go operations by reducing the headaches, limited organizational visibility, and lost productivity inherent in paper-based processes. Still, these digital ticketing solutions require touchscreen data entry into tablets or mobile devices, which hinders heads-up productivity and attentive customer service.

Today’s frontline operations need to extend their ticketing system to be a voice system of action by using the power of voice. Orion’s Voice Ticketing Workflow extends the power of your frontline ticketing software system of record with voice query, automating data entry and updates with voice. Frontline teams gain the ability to populate back-end business systems of record with valuable real-time data from the frontline with Orion’s voice-driven system of action. Deskless workers achieve greater efficiencies in their day-to-day work and tasks, provide better customer experiences, and enjoy greater empowerment and job satisfaction.

Get the Voice Ticketing Workflow Solution Brief

Learn More About Orion’s Frontline AI Capabilities

A growing list of forward-thinking global enterprises relies on Orion’s Frontline AI to unlock operations automation. Companies that act now will inevitably outcompete and outperform their competitors. 

Want to learn more about the possibilities of Frontline AI for your organization? 

Contact us today!

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How Orion’s Game-Changing Frontline AI Enhances Productivity 

The tight labor market across frontline industries, like hospitality, retail, logistics, transportation, and more, continues to be a challenge for employers who need to fill open positions. Notably, 1 in 5 people in the U.S. speaks a language other than English with over 8% of the U.S. population speaking English less than “very well”. So, what does that mean for frontline employers looking to hire new team members in a challenging labor market?

Increasingly, employers recognize that hiring the best available staff means hiring a multilingual workforce with various levels of English proficiency. However, this can have wide-ranging impacts that require strategic planning given language proficiency is key to orientation, training, productivity, and safety. 

Solutions that remove language barriers are more important than ever to today’s frontline enterprises. Yet, many of today’s translation solutions like Google Translate offer limited utility with translation outputs designed to be returned on a single device — and not for multi-device, real-time conversations. This isn’t good enough for enterprises that need intelligent solutions to help their growing multilingual staff enhance productivity and deliver exceptional customer service. 

Our solution? Orion Speech-to-Speech Translation. It’s a first-of-its-kind, voice-AI-powered approach that layers bi-directional translation into real-time communications, unlocking new possibilities for the deskless workforce.

Read on to learn more. 

Get the Solution Brief

What is Orion Speech-to-Speech Translation?

Orion pioneered Frontline AI to deliver a generational leap in productivity for the frontline workforce. Orion Speech-to-Speech Translation uses our proprietary Frontline AI to deliver a powerful, real-time translation tool directly to deskless workers at their point of work via our Push-to-Talk 2.0 Platform. 

Orion’s Speech-to-Speech Translation is a revolutionary, voice-driven solution that enables team members to participate in Orion talk groups adding translation into the flow of team communication. Orion groups support unlimited language preferences, utilizing bi-directional translation on voice messages so each team member can speak and hear messages in their primary or most proficient language. Each user communicates 1:1 or in Orion talk groups without needing to access a third-party translation tool or rely on a multilingual management team.

Like all our Voice AI Workflows, Orion Speech-to-Speech Translation improves productivity and safety, by supporting the needs of heads-up, deskless operations. When frontline workers use voice instead of typing on screens to communicate, they stay focused on their primary tasks.

This one workflow helps frontline employers: 

• Unlock an expanded labor pool
• Improve team collaboration by removing language barriers
• Improve the productivity and safety of every employee
• Ensure new hires are effective on Day 1 by simplifying the onboarding of multilingual staff

Learn why Packaging Corporation of America relies on
Orion’s Speech-to-Speech Translation Workflow

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In this video, Raúl Castañon, Senior Analyst at S&P Global Market Intelligence, shares how voice user interfaces help improve productivity for the frontline workforce.

“When we talk about digitization for Frontline workers, it’s usually hard to figure out a way for them to engage with technology, given that they are usually moving around interacting with customers and not sitting at their desk.” – Raúl Castañon.

Watch to learn how voice user interfaces support:

• Direct communication between frontline workers, teams, and supervisors.
• Automation with processes like speech-to-speech translation, digital forms, and checklists.
• Integrations and interactions with backend systems for commands or queries.

Orion PTT 2.0 and Voice AI Workflows: Do More with Voice

Orion is the only PTT 2.0 platform powered by Voice AI designed for the frontline workforce. Our platform uses voice to transform frontline workforce productivity, connecting people to people and people to enterprise systems. Our proprietary Voice AI Workflows are systems of action for the frontline worker with voice-driven process automation and integrations to leading operational systems of record.

Our Voice AI Workflows also connect via our API integrations into back-end systems of record, task management, collaboration, or industry-specific solutions like Transportation Management Software, Hospitality Operations Software, Retail Management Software, and more.

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• Push-to-Talk 2.0: The Next Generation of Frontline Communication

Transit AMS’s Jim Nihan on Orion for Public Transit and Transportation

Transit organizations are in a continuous struggle to improve efficiency and safety and provide better rider services or experiences. While the transportation industry is often slow to adopt change, its communications technology has truly lagged behind and is now ripe for modernization and transformation.

In this video, Jim Nihan shares insights into why Orion is the perfect fit for today’s public transit and transportation organizations.

Jim runs Transit AMS and has 30 years of experience with public and private transportation, most recently serving as Massachusetts Bay Transportation Authority’s manager of paratransit operations. His expertise lies in the areas of paratransit transportation, fixed-route public transportation, school busing, aviation, and shuttle services.

Watch the full video :

Or scroll down to see quick snippets on:

• Orion PTT 2.0 for Public Transit and Transportation
• Orion Voice AI Workflows
• Orion Playback and Message Archive
• Consolidating Technology with Orion Floating PTT Button

Orion PTT 2.0 for Public Transit and Transportation

Orion Voice AI Workflows

Orion Playback and Message Archive

Consolidating In-Vehicle Technology with Orion Floating PTT Button

Orion for Public Transit and Transportation

Leading organizations are rethinking their communication solutions as part of their overall digital transformation strategies. Orion PTT 2.0 with Voice AI Workflows is the future of public transit and transportation operations of any size.

Orion ultimately results in improved communication between driver and dispatcher, which makes for a safer ride and improved customer and driver experience.

Want to learn more about how Orion helps Public Transit and Transportation Operations?

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Luxury Hawaiian Resort Deploys Orion to Enhance Guest Experience

Luxury resorts know they have to create the perfect environment the moment a guest arrives on the property. To construct the perfect guest experience (GX), leading resorts like The Boca Raton rely on Orion’s Frontline AI Workflows. We’re pleased to recently have added an 80-acre Hawaiian resort to our growing roster of luxury resorts that rely on Orion for enhanced Hospitality operations.

The luxury resort features large event spaces, 150 stand-alone guest bungalows, butler services, a fitness center, multiple pools, a spa, multiple dining options, tennis courts, ocean sports, and a cultural center. The property will use Orion’s award-winning hospitality platform to support customer-facing operations like guest services, facilities management, food and beverage, recreation, and front desk operations, as well as behind-the-scenes services like maintenance, housekeeping, and day-to-day operations management.

Improved Productivity for Hospitality Operations with Orion

Several hundred frontline hospitality workers and managers operating dispersed across the vast luxury resort will use the Orion Frontline AI Platform to improve productivity with the following Orion features:

• Multimodal Communications: The luxury resort’s employees use Orion to communicate via push-to-talk in ad hoc, 1:1, or group environments that enable managers to connect directly with relevant workers like food and beverage service, housekeeping, security, engineering, spa, grounds, transportation, and front desk teams. These dispersed employees and managers remain connected to their teams anywhere on or off the property over Wi-Fi and LTE. The always-on ability to communicate via voice, text, photos, videos, and files like PDFs supports a user-friendly experience for frontline staff and improves team and cross-team communications.
• Location Management & Operational Oversight: Orion’s Operations Console enables improved productivity and safety by providing the resort’s managers with a single-pane map view of all on-site staff locations. Managers can always connect with staff and gain a complete view of real-time operations, even if they are off-site when a critical situation or emergency arises.
• Emergency Alert Workflows: Orion’s Emergency Alert Workflow enables the resort’s dispersed staff to call for help no matter where they are. When the designated emergency phrase is spoken, the Orion Frontline AI Platform sends an automatic alert with precise x-and-y-axis location information that can pinpoint the emergency to specific rooms and floors of multi-floor hospitality operations. The Orion system is also configured to send an emergency alert email or text message with key location data to managers or even make an automated E911 call.
• All Call Workflow: Orion’s platform further supports emergency situations with the ability to instantly send an All Call message to every employee. Employees and managers respond faster and more accurately to critical situations like dangerous weather, health emergencies, harassment of staff or guests, or hostile intruders.
• Data & Analytics: All message and location information sent over the platform is archived for governance, risk, or compliance purposes. Managers can access key data and analyze day-to-day activities or incident responses to make informed decisions on resort productivity and safety.

Orion’s Frontline Hospitality Operations Software

In addition to the benefits of improved team communication, Orion improves team productivity through proprietary AI Workflows designed to support a world-class guest experience. Orion’s Frontline AI is a system of action that connects to hospitality operations systems of record like Amadeus Service Optimization (HotSOS), ALICE by Actabl, and Knowcross by UNIFOCUS. Orion also supports seamless collaboration with customer-facing operations and back-office management with integrations to industry-leading software like Microsoft Teams, Google, and Slack.

Orion’s AI Workflow Library and hospitality system integrations continue to evolve and expand as more and more hospitality operations realize the transformative productivity benefits of automating processes and delivering AI at the point of frontline work. Additional Orion Frontline AI Hospitality Workflows include Speech-to-Speech Language Translation, Voice-Automated Checklists, Voice-Access to Hospitality Systems, VIP Guest Arrival, and more.

See How One Premier, Private Country Club Uses Orion to Create a Haven for Guests

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Deliver Operations Automation with Orion’s Award-Winning Push-to-Talk Accessory

Orion’s award-winning, patented Onyx device helps the frontline workforce take advantage of our proprietary Frontline AI however and wherever they operate — on the go, heads up, or engaged with customers or guests.

The frontline device acts as a delivery system for operations automation and enables task workers to do knowledge and information work at the frontline. Frontline workers like retail associates, hospitality staff, healthcare teams, and high-tech manufacturing workers use Orion’s patented wearable device to access Orion’s revolutionary Voice AI Workflows and immediately improve productivity.

The Onyx makes it simple to invoke Orion’s Voice AI Workflows as systems of action to update corporate or operational systems of record. Workers also stay connected with teams and deliver push-to-talk voice messages over cellular and wireless networks in real time.

Get the Orion Onyx Fact Sheet

The Best Wearable for Frontline Workers

Unlike other frontline wearable devices, the Onyx is a sleek, durable device that meets the needs of customer facing retail employees and guest-facing hospitality workers as much as the needs of behind the scenes healthcare staff and manufacturing warehouse or logistics workers.

The device clips onto a lapel, pocket, belt, or strap. Users can also plug in a headset or earpiece for discreet communication in public environments. As long as workers are within 30 feet of their Bluetooth-enabled iOS or Android device, they can communicate over any WiFi or cellular network.

Want to see the Orion Onyx in action?

Don’t miss the Orion Onyx on CBS Innovation Nation. Orion Co-Founder Jesse Robbins shares an in-depth look at how Orion’s smart wearable is unlike any other device on the market and transforms how the frontline workforce communicates and operates.

Can’t see the video above? Click here to watch.

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Greg Taylor Recognized for Second Year in a Row for Leading Innovative Voice AI Communications Platform for Frontline Enterprises

SAN FRANCISCO, Nov. 10, 2022 — Orion Labs, Inc., the world’s first Voice AI Communications Platform for frontline enterprises, today announced that Orion Chief Executive Officer Greg Taylor has been named one of the Top 50 SaaS CEOs of 2022 by The Software Report. The Software Report noted the Top 50 SaaS CEOs of 2022 have demonstrated that with strong, innovative leadership, the best software solutions thrive and are rapidly adopted across the global economy.

“Our 2022 awardees were selected based on thousands of nominations from colleagues, peers, and other software industry professionals and in-house industry research,” said The Software Report’s Editorial Board. “The judging panel selected CEOs notable for their expert leadership of some of the most transformative, impactful SaaS companies in the industry.”

Taylor was recognized for forging Orion into the only Voice AI Communications Platform designed to amplify and enhance frontline work with voice-driven process automation. Under Taylor’s leadership, Orion has raised over $43 million in funding, obtained 16 new patents, and grown Orion’s proprietary Voice AI Bots Library.

Taylor shepherded Orion through the challenges of the COVID-19 pandemic, ensuring the company prioritized impacted customers like transportation services and supported those spurred to innovate like hospitality and logistics. Furthering Orion’s commitment to supporting the global community during the crisis, Taylor donated Orion’s secure communication service to a Poland-based humanitarian supply chain and refugee logistics organization supporting emergency response in Ukraine. Taylor is a veteran entrepreneur executive in enterprise technology. His excellence in leadership was recently recognized when the L. A. Times named him a CEO Visionary.

“Leading enterprises realize their frontline workforces must be included in digital transformation efforts to compete in today’s environment. Orion connects people with people and people to systems via Voice. Our patented Voice AI Bots radically improve operational productivity and workforce engagement. This is how we fully connect the digital enterprise,” said Greg Taylor, Orion CEO. “I am honored to be recognized for the second time by The Software Report for leading Orion during this complex and volatile period and am grateful for the creativity, dedication, and hard work our entire Orion team has invested in actualizing the game-changing possibilities of Voice AI for the market.”

Orion has continually been recognized by analysts, industry pundits, and leading journals for its innovative and market-leading solutions, including its patented Voice AI Bots that support voice integration to backend systems, language translation, automated checklists, emergency response, and more. CIO Applications named Orion a “Top AI Solution Provider.” CIO Review named the company “Top 10 Most Promising Unified Communications Solutions.” Logistics and Transportation Review selected Orion as a “Top 10 Intelligent Transport Systems Solution Provider,” and Manufacturing Technology Insights named Orion a “Top 10 Industrial IoT Solution Provider.” Orion was also named an IDC Innovator and won an Edison Award for the Onyx, its patented wearable accessory that enables heads-up collaboration for workers.

The Software Report is a comprehensive source for market research and insights, business news, investment activity, and corporate actions related to the software sector. Based in New York City, the firm is run by a seasoned team of editors, writers, and media professionals highly knowledgeable on software and the various companies, executives, and investors that make up the sector.

About Orion Labs, Inc.

Orion is the leading voice-first, cloud-based Push-to-Talk 2.0 (PTT 2.0) intelligent Unified Communications platform. Orion’s patented Voice Bots and platform integrations deliver value-added services, automate routine processes, respond instantaneously in critical situations, and amplify team member knowledge. The platform improves frontline team productivity, safety and compliance, and customer and staff engagement.

Orion was recently named Orion a Top AI Solution Provider by CIO Applications, a Most Promising Unified Communications Solutions for 2022 by CIO Review, a Top 10 Intelligent Transport Systems Solution Provider for 2021 by Logistics and Transportation Review, a Top 10 Industrial IoT Solution Provider 2020 by Manufacturing Technology Insights, and an IDC Innovator. Orion holds 55 patents that support its award-winning solutions. For more information, visit www.orionlabs.io.

Stay in touch with Orion Labs | LinkedIn | Facebook | Twitter | Blog