How Orion’s Game-Changing Frontline AI Enhances Productivity 

The tight labor market across frontline industries, like hospitality, retail, logistics, transportation, and more, continues to be a challenge for employers who need to fill open positions. Notably, 1 in 5 people in the U.S. speaks a language other than English with over 8% of the U.S. population speaking English less than “very well”. So, what does that mean for frontline employers looking to hire new team members in a challenging labor market?

Increasingly, employers recognize that hiring the best available staff means hiring a multilingual workforce with various levels of English proficiency. However, this can have wide-ranging impacts that require strategic planning given language proficiency is key to orientation, training, productivity, and safety. 

Solutions that remove language barriers are more important than ever to today’s frontline enterprises. Yet, many of today’s translation solutions like Google Translate offer limited utility with translation outputs designed to be returned on a single device — and not for multi-device, real-time conversations. This isn’t good enough for enterprises that need intelligent solutions to help their growing multilingual staff enhance productivity and deliver exceptional customer service. 

Our solution? Orion Speech-to-Speech Translation. It’s a first-of-its-kind, voice-AI-powered approach that layers bi-directional translation into real-time communications, unlocking new possibilities for the deskless workforce.

Read on to learn more. 

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What is Orion Speech-to-Speech Translation?

Orion pioneered Frontline AI to deliver a generational leap in productivity for the frontline workforce. Orion Speech-to-Speech Translation uses our proprietary Frontline AI to deliver a powerful, real-time translation tool directly to deskless workers at their point of work via our Push-to-Talk 2.0 Platform. 

Orion’s Speech-to-Speech Translation is a revolutionary, voice-driven solution that enables team members to participate in Orion talk groups adding translation into the flow of team communication. Orion groups support unlimited language preferences, utilizing bi-directional translation on voice messages so each team member can speak and hear messages in their primary or most proficient language. Each user communicates 1:1 or in Orion talk groups without needing to access a third-party translation tool or rely on a multilingual management team.

Like all our Voice AI Workflows, Orion Speech-to-Speech Translation improves productivity and safety, by supporting the needs of heads-up, deskless operations. When frontline workers use voice instead of typing on screens to communicate, they stay focused on their primary tasks.

This one workflow helps frontline employers: 

• Unlock an expanded labor pool
• Improve team collaboration by removing language barriers
• Improve the productivity and safety of every employee
• Ensure new hires are effective on Day 1 by simplifying the onboarding of multilingual staff

Learn why Packaging Corporation of America relies on
Orion’s Speech-to-Speech Translation Workflow

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SAN FRANCISCO, August 23, 2022 — Orion Labs, Inc., the only voice-first Push-to-Talk (PTT) 2.0 and Unified Communications platform, today announced Packaging Corporation of America (PCA) selected Orion’s Voice Platform to provide bi-directional language translation services for the paper mill’s logistics operations via the Orion Language Translation Voice AI Bot.

PCA is one of the largest producers of containerboard and corrugated packaging products in the U.S. The company has over 120 facilities — including seven containerboard mills and 89 manufacturing locations. Their workforce comprises approximately 15,200 employees, with operations primarily in the United States.

PCA required a language translation solution to assist its logistics workforce in communicating with multilingual, non-workforce drivers making 100s of deliveries to various locations across its manufacturing sites daily. PCA’s mill managers needed a better way to communicate in real time with the drivers and provide directions to different loading docks around the mills.

PCA selected Orion for its Language Translation Bot, which ensures drivers receive directions from the mill’s staff in their native languages, including Arabic, Polish, Romanian, Russian, Spanish, UA Yemen, and Ukrainian. Drivers communicate in their native language, and Orion translates those communications back into English for the PCA mill team.

Orion’s Voice Bot real-time language translation solution is a powerful productivity tool that unlocks access to an expanded labor pool, instantly translating over 60 languages between team members. Each worker communicates and receives responses from team members in their native language, ensuring everything is clearly understood.

Orion’s PTT 2.0 platform transforms frontline communications with its library of off-the-shelf or customizable Voice AI Bots. The always-on, always-ready Voice Bots perform complex, multi-step workflows that offload routine processes, respond to voice queries, and perform tasks based on commands, events, and actions. Orion’s patented Voice Bots also voice automate access to enterprise and 3rd-party systems via API and custom integrations.

About Orion

Orion is the leading voice-first, cloud-based Push-to-Talk 2.0 (PTT 2.0) intelligent Unified Communications platform. Orion’s patented Voice Bots and platform integrations deliver value-added services, automate routine processes, respond instantaneously in critical situations, and amplify team member knowledge. The platform improves frontline team productivity, safety and compliance, and customer and staff engagement.

Orion was recently named a Top 10 Intelligent Transport Systems Solution Provider for 2021 by Logistics and Transportation Review, a Top 10 Industrial IoT Solution Provider 2020 by Manufacturing Technology Insights, and an IDC Innovator. Orion holds 55 patents that support its award-winning solutions. For more information, visit www.orionlabs.io.

Stay in touch with Orion Labs | LinkedIn | Blog

Orion to Support Hospitality Team as They Provide Exceptional Experiences Across the 200-Acre Waterfront Property

SAN FRANCISCO, April 28, 2022 — Orion Labs, Inc., the only voice-first Push-to-Talk 2.0 intelligent communication platform, today announced The Boca Raton selected Orion to provide frontline communications across the iconic private club and luxury resort in South Florida. Staff members across various departments will utilize Orion for real-time communication, including housekeeping, engineering, food and beverage, security, events, recreation, and concierge.

The Boca Raton is a private club and luxury resort founded in 1926 and acquired by MSD Partners, L.P. in 2019. The property is undergoing the most significant evolution in its storied history as part of a $200 million Phase One transformation. The Boca Raton is comprised of five distinct hotels, including Cloister, Yacht Club, Beach Club, Bungalows, and the soon-to-open Tower. Amenities range from an 18-hole golf course to a 50,000 sq. ft. spa, seven swimming pools, Racquet Club, 34-slip marina, a collection of restaurants and bars, and flexible meeting space.

The Boca Raton required a voice-first solution with reliable service across the extensive property and broad device compatibility to meet each team’s distinct device requirements. In a competitive selection process, The Boca Raton chose Orion for its ability to provide push-to-talk and multimedia with resort-wide coverage over Wi-Fi and LTE. Orion was also selected for enabling The Boca Raton to optimize devices for each operational role and eliminate the staff’s need to carry multiple devices.

Customer-facing staff will utilize Orion’s award-winning Onyx, an end-to-end encrypted (E2EE) Bluetooth wearable device for heads-up, hands-free communication. Orion will also bridge with the resort’s existing radio system, enabling Orion’s PTT 2.0 platform to interoperate with the staff’s legacy radios. Orion’s platform is scalable to match The Boca Raton’s future growth.

The Orion PTT 2.0 Platform for Hospitality uses Orion’s patented Voice AI Bots and platform integrations to transform the guest experience and safety by delivering value-added services, automating routine processes, responding instantaneously in critical situations, and amplifying team member knowledge. The platform offers an easy onboarding process and improves employee engagement with real-time language translation and voice-first multimedia communication with voice, text, photos, videos, and files such as PDFs. Managers gain operational control with a single-pane map view of staff locations, even when the manager is offsite.

“Orion’s PTT 2.0 radically modernizes frontline communication and operational control across industries such as hospitality, transportation, logistics, retail, health care, and more,” said Greg Taylor, Orion CEO. “Orion is the ideal strategic partner to support The Boca Raton as they digitally transform the iconic property’s communication and collaboration system to provide an unmatched customer experience. I am pleased to welcome The Boca Raton as Orion’s newest hospitality client.”

About Orion

Orion is the leading voice-first, cloud-based Push-to-Talk 2.0 (PTT 2.0) intelligent communication platform. Orion’s patented Voice AI Bots and platform integrations deliver value-added services, automate routine processes, respond instantaneously in critical situations, and amplify team member knowledge. The platform improves frontline team productivity, safety and compliance, and customer and staff engagement.

Orion was recently named a Top 10 Intelligent Transport Systems Solution Provider for 2021 by Logistics and Transportation Review, a Top 10 Industrial IoT Solution Provider 2020 by Manufacturing Technology Insights, and an IDC Innovator. Orion holds 55 patents that support its award-winning solutions. For more information, visit www.orionlabs.io.

Stay in touch with Orion Labs | LinkedIn | Blog

Media contact

Jacqueline Wasem
Orion Labs, Inc.
415-800-5467
press@orionlabs.io

451 Research Issues Business Impact Brief on the Transformative Benefits of Push-to-Talk (PTT) 2.0

S&P Global’s 451 Research, the leading analyst in topics and technologies driving digital transformation, recently issued a report on the profound impacts of digital transformation on the frontline workforce.

For many years, it’s been clear that frontline workers know they have not received the adequate tools necessary to do their jobs well. As the 451 Research brief says, “Frontline workers are employees who deal directly with guests and customers, transport goods or people, provide security, or are closely involved in the production process. These workers have remained outside the scope of IT and business communications until recently.”

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Four Key Business Impacts of Unified Communications and Push-to-Talk 2.0

Frontline workers need intelligent tools that help them more easily find and share information, automate routine tasks, access information on the go, collaborate with team members, and more. As 451 Research notes, today’s enterprises must bring these capabilities together if they want to make significant strides in both near- and long-term productivity.

Push-to-Talk 2.0 meets these critical business needs and brings frontline workers into a Unified Communications strategy. Here are four key business impacts 451 Research identifies for frontline operations:

1. More efficient delivery of goods and services: The digitization of frontline operations is emerging as a key priority. Enabling the frontline workforce will have a massive impact for organizations looking to adapt and remain competitive.
2. Better customer service: Frontline workers require real-time access to information as they do their jobs. This includes a wide range of use cases such as accessing delivery status updates, checking product inventory, looking up product specifications or consulting subject matter experts without having to leave the customer.
3. Improved productivity and safety: Voice-activated interfaces and digital assistants are among the top disruptive technologies that organizations are looking to adopt. Voice-first collaboration is particularly relevant for enabling frontline workers, given their need to keep their eyes up for productivity, customer engagement, and safety.
4. Competitive advantage: Organizations benefit from real-time application-to-person communications and workflow automation integrations to back-end business systems, third-party services, sensors and devices, and voice-activated AI bots. This will result in significant near- and long-term productivity and efficiency gains and competitive advantage across nearly all industries with frontline operations.

Learn more about each benefit in 451 Research’s latest Business Impact Brief on the benefits of Unified Communications, digitizing frontline operations, and real-time voice technology.

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It’s Time to Modernize Communications for Public Transit Operations

Too many public transportation organizations know they need to leave their legacy communication technology behind. Aging vehicle radios tether their operations to the past, creating silos, inefficiencies, and reliance on obsolete processes. Ultimately, outdated technology hinders the full realization of any digital transformation efforts.

Massachusetts Bay Transportation Authority (MBTA), Greater Boston’s public transportation service, faced these challenges and turned to Orion’s Push-to-Talk (PTT) 2.0 communications platform for their paratransit service, The RIDE. MBTA knew that today’s transportation operations need a unified communications solution that offers the full advantages of next-generation PTT 2.0.

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How Greater Boston’s Public Transit System Innovated Operations With Orion

MBTA’s The RIDE provides door-to-door transportation for passengers with temporary or permanent disabilities. Their operations manage up to 7,500 trips (pre-COVID) in its 22-hour operating day, seven days a week, in 58 cities and towns around the Greater Boston area.

When MBTA decided to replace their legacy radios, they searched for an innovative solution that would not only offer a better technology alternative but also improve their operations. Orion’s comprehensive, unified communications platform met their requirements and helped MBTA to:

• Save an estimated $700,000 in ROI each year by automating radio checks with Voice AI Bots
• Send over 30,000 messages every day with All-Call, ad hoc 1:1, or limited group environments
• Centralize incident response and customer service support with the Orion Management Console
• Archive all driver and control center messages for safety, compliance, and incident reports
• Integrate with apps like Adept and GoogleMaps

Is your transportation organization ready to digitally transform your communications and operations? Learn more about how Orion addressed each of MBTA’s technology requirements in our MBTA case study.

Download the Case Study

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