voice automation – Orion

Discovering Frontline AI: 3 Real World Applications and Benefits

Jacqueline Wasem — Wed, 10 May 2023 19:29:14 +0000

We recently unveiled a compelling new concept, Frontline AI, which aims to unleash the potential of the frontline workforce. So, what is Frontline AI?

Frontline AI turns voice into data, powering Voice AI Workflows that unlock operations automation at the edge or point of frontline work. Frontline employees trigger Voice AI Workflows in two ways, a voice command that starts a back-end, automated process, or a voice query that sends or retrieves information from systems of record back to the frontline user.

Frontline AI turns these actions or inputs into data, providing enterprises with a mature, digital, and AI-driven system of action that makes it simple to access or update corporate or operational systems of record. Ultimately, Frontline AI empowers task workers with data and information typically available only to knowledge workers — a game-changing step for productivity.

Every frontline enterprise can benefit from voice automation delivered at the edge of work. Yet, we know each operation is unique with unique processes. So read on to learn about how some of our Voice AI Workflows can benefit operations like yours.

Check out what Orion Chief Technology Officer Alex McNamara had to say about Orion’s game-changing Frontline AI.

Enhance Productivity and Safety with Orion’s Revolutionary Voice AI Workflows

To truly capitalize on Frontline AI at scale, enterprises must be innovative and foster a culture of curiosity about the seconds and minutes of untapped potential in frontline work:

Here are a few questions enterprises should consider when approaching Frontline AI:

What routine, time-consuming tasks and SOPs can be automated?
What’s the next step in digitizing routine manual or paper-based processes?
What processes will improve when seamlessly connected to backend systems?
What information can be introduced to a task worker before it’s manually requested?
What are the processes that, when strung together, will unlock true transformation?

Let’s take a look at a few simple ways Orion helps frontline enterprises integrate Frontline AI into their operations.

Practical Applications: Frontline AI and Voice AI Workflows in Action

Orion customers span frontline industries like retail, hospitality, transportation, logistics, security, and more. We’ve been thrilled to partner with them on their journey as they implement voice automation and unlock the transformative productivity gains from Frontline AI.

Here is a quick peak into 3 of Orion’s transformative Voice AI Workflows and their real-world applications:

Speech-to-Speech Translation

A multilingual frontline workforce poses unique challenges to effective communications. As today’s frontline leaders know, hiring the best available staff often means hiring workers with different native languages or varying levels of English proficiency. Without a solution for workers to communicate in their proficient language, miscommunications negatively affect workforce productivity, safety compliance, and customer service.

Orion real-time Speech-to-Speech Translation is a powerful productivity automation solution that unlocks access to an expanded labor pool, instantly translating languages between team members. Each worker communicates and receives responses from team members in their preferred language, ensuring clear, safe, and productive work.

Get the Speech-to-Speech Translation Solution Brief

Shift Check-in Workflow

Frontline workers are often required to check in with dispatchers or supervisors at the start of their shift. When groups of workers start their shifts at the same time, bottlenecks and delays occur — especially if managers or dispatchers must manually respond. Frontline operations require a solution that automates routine processes like shift check-ins to unlock cost savings and boost productivity hindered by traditional tools.

Orion’s Shift Check-in Workflow automates manual check-in processes, whether checking in at the start of a shift or checking in before each task. Users speak a voice command like “Status Check”, and the Orion Voice AI Workflow responds and completes the check-in without any other human intervention. This process eliminates a manual response from managers or dispatchers, gets workers productive sooner, and enables focus on higher-value tasks. This workflow can also be configured to integrate voice-driven check-ins with Time & Attendance systems of record.

Orion customer Massachusetts Bay Transit Authority (MBTA) uses our Shift Check-in Workflow to eliminate all manual radio checks, saving MBTA up to 10 minutes for each driver at the start of each shift. Over a year, this adds up to nearly 45 hours saved for each weekday driver and 17 hours saved for each weekend driver. Manual radio checks alone saves MBTA an estimated $700,000 each year.

Get the Shift Check-in Workflow Solution Brief

Voice Ticketing Workflow

Digital and mobile ticketing solutions revolutionized field and on-the-go operations by reducing the headaches, limited organizational visibility, and lost productivity inherent in paper-based processes. Still, these digital ticketing solutions require touchscreen data entry into tablets or mobile devices, which hinders heads-up productivity and attentive customer service.

Today’s frontline operations need to extend their ticketing system to be a voice system of action by using the power of voice. Orion’s Voice Ticketing Workflow extends the power of your frontline ticketing software system of record with voice query, automating data entry and updates with voice. Frontline teams gain the ability to populate back-end business systems of record with valuable real-time data from the frontline with Orion’s voice-driven system of action. Deskless workers achieve greater efficiencies in their day-to-day work and tasks, provide better customer experiences, and enjoy greater empowerment and job satisfaction.

Get the Voice Ticketing Workflow Solution Brief

Learn More About Orion’s Frontline AI Capabilities

A growing list of forward-thinking global enterprises relies on Orion’s Frontline AI to unlock operations automation. Companies that act now will inevitably outcompete and outperform their competitors.

Want to learn more about the possibilities of Frontline AI for your organization?

Voice-Enabled Workflows Part Three: Compliance and Standard Operating Procedures

Orion Blog Team — Wed, 04 Sep 2019 15:35:05 +0000

Compliance and standard procedures often matter most where they’re most difficult, with a mobile workforce operating in busy environments. Effective procedures keep your staff focused on strategic goals, help operations run smoothly, and save your organization from fines and lawsuits.

Orion is a leader in voice-activated compliance automation. Orion’s procedure workflows simplify the compliance and regulatory process for your mobile and frontline workers at each facility and globally. Procedures that required human intervention are now automated, and the accompanying documentation is produced and distributed to every stakeholder who needs it.

These three workflows enable executives, compliance officers, and HSE officers to ensure that procedures are being followed and documented.

This article is the third in a three-part series about Voice Workflows. Did you miss Part Two: “Workflows for Safety”? Read it now.

1. Make it safer and easier for workers to complete checklists

Making sure safety procedures are followed consistently and knowing they are being followed is a challenge. Moreover, making sure your workforce knows the procedures and that they are always followed is vital to maintaining a safe work environment.

Orion’s Standard Operating Procedure (SOP) workflow enables you to automate safety procedures. Instead of carrying paper worksheets or opening electronic forms on tablets, your worker simply uses their voice to answer a series of prompts (“Do you have eye protection?” “Yes”). If the worker gives a negative reply (“Do you have a respirator?” “No”), they will be instructed to not proceed with the job until they get one and complete the SOP workflow. Checklists are transcribed and emailed. Managers will instantly be notified whether all documentation has been turned in and if not, they will have it filled out immediately.

Simultaneously, the completed form is filed to your electronic SOP archive, updating your records in near real-time. With the Orion SOP workflow, the act of filling out the form becomes the act of distributing it, which becomes the act of archiving it — without taking valuable time away from your compliance teams.

Your workers will love Orion SOP Workflow because they will be able to complete Standard Operating Procedures more easily. You’ll love Orion SOP Workflow because it will mitigate risk while saving your workers and managers time because important processes are always followed.

2. Speed up and improve compliance documentation processes for HSE officers

Compliance documentation becomes critical at the most challenging times, and poor quality documentation puts your business at risk.

So it’s important to record your efforts in a timely manner. Yet, documenting day to day compliance efforts frequently becomes time-consuming and burdensome. Filling out forms can feel like a distraction, especially for high-performance industries such as manufacturing, logistics, and transportation, where workers are racing to meet deadlines.

Compliance Documentation Workflows expedite the task of documenting work. Instead of having to stop to deal with a screen or find the right paper form, a worker activates the workflow by saying the name (for example, “shift report”), then answers the questions asked by the workflow. The answers are transcribed and then sent to your enterprise data store, and copies are emailed to all relevant parties.

Your HSE Officers will love Compliance Documentation Workflows because your teams will painlessly generate the correct documentation your organization needs to satisfy legal requirements, while saving time for your staff to focus on more strategic concerns of your business.

3. Instantly convert voice to text for searching and archiving

Speed and accuracy are often at odds in fast-paced environments where performance is measured in seconds. Workers continually balance the organization’s short term need to produce daily work with the long-term benefit of logging information. Do you need to have a transcription of all your staff communications? What if your documentation was produced automatically? And saved to a secure cloud-based document that managers can review any time?

Orion’s Voice-to-Text Workflow enables documentation to become part of the routine instead of disrupting the routine. It uses advanced speech recognition and speech to text technologies to turn your workers’ spoken phrases into a readable and searchable archive.

Information is logged to a secure document and made instantly accessible to dispatch and compliance teams.

It’ll be easier than ever to review and recover group communication. No need to pay for transcription or to sort through recording archives. Just search or review your archived documents and see exactly what was said, and when. Say goodbye to the vaulted rooms with binders full of reports- and say hello to a searchable, up to date instantly accessible database.

You’ll love Voice-to-Text Workflows because you’ll finally have up-to-date records of your team’s activities and best practices, making it easier for you to report performance to management and resolve issues across your organization.

Learn more about Orion AI Workflows, Automation, and Voice Alerts

Voice-driven workflows ensure regulatory and process compliance by making documentation easier, faster, and searchable.

Curious about how Orion AI Workflows can fit into your business? Learn how Orion can help you transform your enterprise with guidance from our Solutions Team by emailing hello@orionlabs.io. You can also visit Orion’s Workflows page for more information.