frontline work – Orion

Frontline AI: Unlocking Task Worker Productivity

Alex McNamara — Wed, 26 Apr 2023 18:05:55 +0000

Orion delivers Systems of Action to Frontline Edge Operations with Frontline AI

2023 is shaping up to be a game-changing year for the implementation of AI.

Today’s global enterprises know AI offers the potential to unlock transformative productivity for knowledge workers. However, forward-thinking businesses know they must similarly deliver AI to their frontline workforce to fully realize AI-driven productivity across the enterprise, all while reinforcing safety protocols.

Unlike desked or knowledge work, the nature of frontline work requires innovative methods to deliver AI to edge and task workers. Any solution must consider and support how frontline workers operate day-to-day and deliver productivity measurable in seconds to minutes per worker per shift.

Orion has pioneered frontline worker access to AI, enabling an easy and compelling new concept: Frontline AI.

Frontline AI will enable a generational leap in frontline workforce productivity, comparable to the frontline impact of Henry Ford’s assembly line or the introduction of the personal computer to knowledge-based work nearly 30 years ago.

So what exactly is Frontline AI? Let’s dive in.

What is Frontline AI?

Our Frontline AI Platform delivers automation through proprietary Voice AI Workflows.

It’s intentional that we chose voice to power Frontline AI. Voice delivery supports the employee experience (EX) and the everyday reality of frontline workers performing their jobs and completing routine tasks — deskless, dispersed, and heads up. Voice is the necessary bridge between the functions performed by frontline workers and the transformative benefits of AI for operations automation and worker safety.

The frontline workforce tools must enable team members to stay heads up and focused. Frontline AI meets this requirement by utilizing voice-driven inputs and using natural language processing (NLP) to turn voice into data. This innovative process powers our Voice AI Workflows, unlocking operations automation at the edge or point of frontline work.

Learn about Orion’s Voice AI Workflow: Speech-to-Speech Translation

Frontline AI and Systems of Action

Voice AI Workflows offer new and creative solutions to old and nagging problems facing today’s frontline enterprises. Deskless dispersed workers need the ability to access and provide data and information in real time from the edge.

Orion resolves this pain point with our Voice AI Workflows. Frontline employees trigger Voice AI Workflows in two ways, a voice command that starts a back-end, automated process, or a voice query that sends or retrieves information from systems of record back to the frontline user.

Frontline AI turns these actions or inputs into data, ultimately providing enterprises with a mature, digital, and AI-driven system of action.

Traditional IT systems, knowledge bases, and operational systems of record have been burdensome to access at the frontline. Orion’s Voice AI Workflows are a system of action for frontline workers, making it simple to access or update corporate or operational systems of record. Frontline AI empowers task workers with data and information typically available only to knowledge workers — another game-changing step for productivity.

Learn about Orion’s Voice AI Workflow: Shift Check-in

Unlocking the Productivity Curve with Frontline AI

Prior to the recent radical advancements in AI, it’s undeniable that worker output had generally been stagnant year after year. As technological advancements race towards new AI-driven possibilities, global enterprises must rethink the nature of the tasks assigned to frontline workers and provide them the tools they need to compete with new, unlocked productivity.

We’ve seen firsthand how introducing Frontline AI Voice Workflows and operations automation amplifies productivity over time — an effect no enterprise with a frontline workforce can afford to neglect.

Frontline AI offers four advantages to transform frontline work:

The ability to automate routine processes.
The ability to remove the long-standing barriers that prevent the frontline workforce from accessing critical business knowledge and information.
The ability to get more work throughput with the same size workforce.
The ability to reinforce and enhance safety protocols.

Learn More About Orion’s Frontline AI Capabilities

A growing list of forward-thinking global enterprises relies on Orion’s Frontline AI to unlock operations automation. The enterprises spanning industries like hospitality, transit & transportation, logistics, retail, and more that embrace Frontline AI now will inevitably outcompete and outperform their competitors.

Want to learn more about the possibilities of Frontline AI for your organization?

Let’s Chat!

3 Reasons Orion’s Multimodal Frontline Collaboration Platform is Critical for Operating a Digital Organization With a Connected Deskless Workforce

Jacqueline Wasem — Wed, 20 Jan 2021 15:30:18 +0000

Deskless workers are tasked with executing their jobs at the point of work — whether that’s serving customers, protecting company executives and property, driving vehicles, using heavy machinery, loading stock in a warehouse, or operating in the field.

But on average, deskless workers must switch between 4.5 different communications devices or methods to complete their tasks. Deskless workers would be more productive and safer if they had a single solution that provides a multimodal user experience.

Orion leads the way in delivering one interface, over a high-performance cloud-native architecture, to enable comprehensive best practices for deskless work. With this offering, Orion’s platform supports the digitalization journey for organizations by enabling their deskless workforce to communicate with a multimodal experience on the go — creating a truly connected workforce.

Here are three ways Orion’s multimodal frontline collaboration platform helps digital organizations support a connected deskless workforce:

1. Orion Offers the Multimodal User Experience Required for Best Practices in Frontline Work

Deskless workers require multiple modes of collaboration that support how work gets done on the frontline at a given moment. They need the option to communicate and collaborate via voice, text, files, video, or picture, with all of these options available to them at all times, on one device, in one app, and in one user experience.

Orion’s intelligent collaboration platform offers deskless workers and their organizations the best practices in multimodal collaboration with optimized high-quality communication methods. This includes the highest audio quality available on the market as well as extremely low latency push-to-talk (PTT) that works over low bandwidth connections.

Multimodal communication is critical for deskless workers operating in dynamic environments. Here are a few examples of where multimodal functionality is required:

A maintenance worker needs the ability to send photos of a part they need so centralized support can locate the correct item and deliver it to their location.
A manager wants to securely share information via text to their team without requiring them to remember on the fly or write something down when they may be in the middle of a workstream.
A construction worker with a ruggedized device uses voice to ask a question of his manager who is working remotely on a computer with the web dispatch console.
A security guard needs to share a photo or video of a person or object that poses a potential security risk with their team members so they can be on high alert.
A cleaning crew completed a task in a particular room or a warehouse worker finished restocking inventory and wants to provide photo evidence that it is complete.

2. Orion’s Multimodal Collaboration Platform Means Deskless Workers Only Need One Device.

Orion supports the best practice of providing access to multimodal collaboration within one application on one device.

Deskless workers often need to use multiple devices to achieve their collaboration requirements. They should not need to switch between one device for voice communications and their phone to send text or pictures. Orion’s users can choose from a breadth of supported device types to suit every possible deskless workforce and worker job, including browsers, tablets, push-to-talk (PTT) ruggedized phones, and mobile phones.

Orion’s innovative approach supports the broadest range of iOS and Android smart devices and the ability to interoperate with LMR radios and VoIP (Voice Over Internet Protocol) and SIP (Session Initiation Protocol).

3. Orion is Always On. Always Secure. Always Available on Any Network.

Other PTT apps can do multimedia, but carrier networks that offer PTT apps often lock users into their own networks, restricting the availability of multimedia to one device and one location. This doesn’t account for the manager who may need to check in on a personal or alternate device when working from home or offsite. Orion, however, supports the highest levels of quality on any network.

Orion customers can use any network for their communications, including LTE (5G-ready), private LTE (CBRS), Wi-Fi, satellite, and mesh. Users have the always-on ability to communicate with any size team via unlimited groups, 1:1 communication, or mass communication over any distance, including on-site, on the road, across town, or around the globe.

Regardless of network or delivery system, each multimedia message is fully encrypted with enterprise-grade end-to-end encryption (E2EE), supporting the highest standards of data security. Orion’s multimodal collaboration platform delivers the highest security and encryption standards that today’s digital enterprises need.

Why Deskless Workers Need Orion

Voice-first, multimodal collaboration is critical for ensuring the deskless workforce can do their jobs well and without roadblocks. Multimodal collaboration is also the first step in building a connected workforce, and ultimately delivering digital transformation across the enterprise.

Orion is the leading voice-first intelligent platform that supports enterprises on this digital transformation journey. The Orion frontline multimodal collaboration platform empowers deskless workers by enabling real-time team collaboration, process automation, location mapping, and access to enterprise systems to improve workforce productivity, safety and compliance, and customer engagement.

Learn more about Orion here.