Orion delivers Systems of Action to Frontline Edge Operations with Frontline AI

2023 is shaping up to be a game-changing year for the implementation of AI. 

Today’s global enterprises know AI offers the potential to unlock transformative productivity for knowledge workers. However, forward-thinking businesses know they must similarly deliver AI to their frontline workforce to fully realize AI-driven productivity across the enterprise, all while reinforcing safety protocols. 

Unlike desked or knowledge work, the nature of frontline work requires innovative methods to deliver AI to edge and task workers. Any solution must consider and support how frontline workers operate day-to-day and deliver productivity measurable in seconds to minutes per worker per shift.

Orion has pioneered frontline worker access to AI, enabling an easy and compelling new concept: Frontline AI.

Frontline AI will enable a generational leap in frontline workforce productivity, comparable to the frontline impact of Henry Ford’s assembly line or the introduction of the personal computer to knowledge-based work nearly 30 years ago.

So what exactly is Frontline AI? Let’s dive in.

What is Frontline AI?

Our Frontline AI Platform delivers automation through proprietary Voice AI Workflows. 

It’s intentional that we chose voice to power Frontline AI. Voice delivery supports the employee experience (EX) and the everyday reality of frontline workers performing their jobs and completing routine tasks — deskless, dispersed, and heads up. Voice is the necessary bridge between the functions performed by frontline workers and the transformative benefits of AI for operations automation and worker safety.

The frontline workforce tools must enable team members to stay heads up and focused. Frontline AI meets this requirement by utilizing voice-driven inputs and using natural language processing (NLP) to turn voice into data. This innovative process powers our Voice AI Workflows, unlocking operations automation at the edge or point of frontline work. 

Learn about Orion’s Voice AI Workflow: Speech-to-Speech Translation

Frontline AI and Systems of Action

Voice AI Workflows offer new and creative solutions to old and nagging problems facing today’s frontline enterprises. Deskless dispersed workers need the ability to access and provide data and information in real time from the edge. 

Orion resolves this pain point with our Voice AI Workflows. Frontline employees trigger Voice AI Workflows in two ways, a voice command that starts a back-end, automated process, or a voice query that sends or retrieves information from systems of record back to the frontline user. 

Frontline AI turns these actions or inputs into data, ultimately providing enterprises with a mature, digital, and AI-driven system of action. 

Traditional IT systems, knowledge bases, and operational systems of record have been burdensome to access at the frontline. Orion’s Voice AI Workflows are a system of action for frontline workers, making it simple to access or update corporate or operational systems of record. Frontline AI empowers task workers with data and information typically available only to knowledge workers — another game-changing step for productivity. 

Learn about Orion’s Voice AI Workflow: Shift Check-in

Unlocking the Productivity Curve with Frontline AI

Prior to the recent radical advancements in AI, it’s undeniable that worker output had generally been stagnant year after year. As technological advancements race towards new AI-driven possibilities, global enterprises must rethink the nature of the tasks assigned to frontline workers and provide them the tools they need to compete with new, unlocked productivity. 

We’ve seen firsthand how introducing Frontline AI Voice Workflows and operations automation amplifies productivity over time — an effect no enterprise with a frontline workforce can afford to neglect.

Frontline AI offers four advantages to transform frontline work: 

1. The ability to automate routine processes.
2. The ability to remove the long-standing barriers that prevent the frontline workforce from accessing critical business knowledge and information.
3. The ability to get more work throughput with the same size workforce.
4. The ability to reinforce and enhance safety protocols.

Learn More About Orion’s Frontline AI Capabilities

A growing list of forward-thinking global enterprises relies on Orion’s Frontline AI to unlock operations automation. The enterprises spanning industries like hospitality, transit & transportation, logistics, retail, and more that embrace Frontline AI now will inevitably outcompete and outperform their competitors. 

Want to learn more about the possibilities of Frontline AI for your organization? 

Let’s Chat!

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The Orion Voice Platform Selected for Innovative Voice AI Bots that Transform Frontline Operations

SAN FRANCISCO, Sept. 15, 2022 — Orion Labs, Inc., the only voice-first Push-to-Talk (PTT) 2.0 Unified Communications platform, today announced the company was named a “Top 20 Artificial Intelligence Companies for 2022” by CIO Applications. The judging panel noted that Orion was selected for the platform’s use of advanced Voice AI to connect teams and operations across an enterprise while also increasing worker productivity and safety.

See CIO Applications Top 20 Artificial Intelligence Solutions Companies for 2022

“Each year, we evaluate the best-in-class solutions testing new ideas in artificial intelligence to solve the real-world issues facing many of today’s businesses,” said Justin Gonsalves, Managing Editor of CIO Applications. “Orion Voice AI Bots ability to supercharge frontline operations is a game changer. We expect to see Orion’s indelible impact on the frontline workforce for years to come.”

Orion’s patented Voice AI Bots are the critical components that bring AI and process automation to frontline, deskless, and mobile workers. The always-on, always-ready Voice AI Bots connect people to people and people to data and systems, delivering process automation to the frontline workforce for the very first time. These Voice Bots execute operational workflows, fetch data in response to voice queries, and perform tasks based on commands, events, and actions. Orion Voice Bots also activate third-party integrations, and access value-added services like bidirectional speech-to-speech language translation, complete voice-automated checklists, transcription, and emergency alerts.

“Orion Voice Bots are a radical technological advancement that dramatically accelerate innovation and meet the urgent need to embrace digital transformation in frontline operations,” said Alex McNamara, Orion Chief Technology Officer. “We’re honored the judging panel has recognized Orion’s commitment to driving the future of frontline work and connecting frontline workers to the digital enterprise.”

Orion has continually been recognized by analysts, industry pundits, and leading journals for its innovative and market-leading solutions. CIO Review recently named Orion a “10 Most Promising Unified Communications Solutions 2022.” Logistics and Transportation Review named Orion a “Top 10 Intelligent Transport Systems Solution Provider.” Manufacturing Technology Insights named Orion a “Top 10 Industrial IoT Solution Provider.” IDC named Orion an IDC Innovator for its unique ability to digitally transform communications for the deskless workforce with AI-powered bots that enable process automation and access to IoT systems. Orion also won an Edison Award for the Onyx, its patented wearable that supports hands-free, heads-up collaboration for workers.

Orion holds 46 patents to protect its innovation advantage and continues to advance new ways to help its customers embrace the benefits of digital transformation in their frontline operations.

CIO Applications recently met with Orion’s Alex McNamara to learn more about Orion’s patented Voice AI Bots. Read the conversation here.

About Orion

Orion is the leading voice-first, cloud-based Push-to-Talk 2.0 (PTT 2.0) intelligent Unified Communications platform. Orion’s patented Voice Bots and platform integrations deliver value-added services, automate routine processes, respond instantaneously in critical situations, and amplify team member knowledge. The platform improves frontline team productivity, safety and compliance, and customer and staff engagement.

Orion was recently named a Most Promising Unified Communications Solutions for 2022 by CIO Review, a Top 10 Intelligent Transport Systems Solution Provider for 2021 by Logistics and Transportation Review, a Top 10 Industrial IoT Solution Provider 2020 by Manufacturing Technology Insights, and an IDC Innovator. Orion holds 55 patents that support its award-winning solutions. For more information, visit www.orionlabs.io/.

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Orion Labs Chief Technology Officer and Co-Founder Greg Albrecht’s presentation is “Intelligence Amplification for Field Communications”

SAN FRANCISCO, March 16, 2021 — Orion Labs, Inc., the leading voice-first, intelligent collaboration platform that empowers deskless workers, today announced Orion Labs’s Chief Technology Officer and Co-Founder Greg Albrecht has been selected to speak during the NDIA National Security AI Conference and Exhibition (NSAICE) on Wednesday, March 24, 2021.

“Intelligence, automation, and collaboration are at the core of how Orion’s voice-first intelligent collaboration platform supports digital transformation for national security organizations and helps teams communicate more efficiently and effectively,” said Greg Albrecht, Orion Labs Chief Technology Officer and Co-Founder. “I’m pleased to have the opportunity to share how Orion’s bot and workflow-driven platform can modernize and innovate national security communications at NDIA’s National Security AI Conference and Exhibition.”

Orion’s proprietary voice-powered bots and AI workflows digitally transform frontline work by automating processes, amplifying worker intelligence, and providing analytics and insights to optimize day-to-day operations. The Orion platform enables national security teams to automate Standard Operating Procedures (SOPs) and Lone Worker Protocols, increase situational awareness with actionable location data, and manage dynamic and urgent situations. Teams collaborate via end-to-end encrypted (E2EE) voice, text, files, video, or pictures, with all of these options available to them at all times, on one device, in one app, and in one comprehensive, high-quality, low latency user experience with Orion.

The NSAICE conference brings together major AI influencers, innovators, and practitioners who are actively developing and deploying AI solutions that will define the future of national security. Albrecht will present Orion’s platform’s applications and implications for national security and professionals in the defense, intelligence, and homeland security industries.

Albrecht will speak as part of the AI Capabilities Center (AICC) on Wednesday, March 24, 2021 at 4:45 p.m. Eastern. His presentation includes a Q&A session with event attendees. Those interested can register for the conference and presentation here.

Learn more about how Orion Labs uses AI for its intelligent collaboration platform.

About Orion Labs, Inc.

Orion is the leading voice-first, intelligent platform that empowers deskless workers by enabling real-time team collaboration, process automation, location mapping, and access to enterprise systems to improve workforce productivity, safety and compliance, and customer engagement.

Orion holds 55 patents that support its award-winning solutions, has been named an IDC Innovator, and was awarded a Top 10 Industrial IoT Solution Provider 2020 by Manufacturing Technology Insights. The company is headquartered in San Francisco and backed by leading investors. For more information, visit orionlabs.io.

Stay in touch with Orion Labs | LinkedIn | Facebook | Twitter | Blog

Media contact:

Jacqueline Wasem
Orion Labs, Inc.
415-800-5467
press@orionlabs.io

In 2018, Orion saw widespread adoption of voice-powered, push-to-talk devices across enterprise companies. The company added significant features to the Orion Connected Voice Platform including Orion Pro, the Orion Push to Talk app, and numerous Voice AI Bots. Now more than ever, voice technology is becoming a tool for the future of business, allowing for streamlined communication and collaboration among teams.

Looking to the year ahead, we see four trends emerging in the voice technology and public safety markets in 2019:

Trend #1: Public Safety Delivering on Tomorrow’s Promise Today

The growing public safety ecosystem will further open the marketplace and drive innovation by new entrants, allowing for faster time to market. AT&T’s commitment to the availability and growth of FirstNet is here and will continue to evolve in the coming year. Orion expects to participate in this through our FirstNet Certified™ app and other key public safety initiatives.

Trend #2: Voice as the New Interface in Enterprise

Markets will continue to shift to voice as the new interface – rapid evolution of voice services for consumers and businesses. We’ll increasingly see organizations move away from legacy radio and dispatch systems to real-time mobile solutions that are durable, light-weight, and always connected. Orion has a head start in developing voice services on its platform and provides solutions for enterprises and public safety groups, including those migrating from legacy radio systems.

Trend #3: Voice Technology Connecting the Workforce Safely in Real Time

Digital transformation in the workplace will drive new opportunities for team voice communication. It will redefine what it means to be a connected worker. The concept of 24/7 connectivity will scale far beyond a VPN and email account to a voice-connected offering that brings global teams together — regardless of their native language or geographic locale. Orion’s technology removes barriers by providing users with unlimited range.

Trend #4: Advancements in AI and Emotion Detection

Continued advancement of artificial intelligence (AI) supporting the detection of emotion, tone, and stress will bring an increase of real-time emotion-aware devices to the marketplace. By observing changes in a user’s speech and tone, the advancements will allow Orion Voice AI Bots to learn speech patterns, detect emotional stress, and initiate workflows.

If you’re interested in learning more about how AI will blend with voice technology, read: Orion at IBM Think 2019: Take Watson with You

What trends do you expect to see? Share your thoughts by tagging @OrionLabs on Twitter!

By Mark Schultz, Head of Business Development

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