In 2018, Orion saw widespread adoption of voice-powered, push-to-talk devices across enterprise companies. The company added significant features to the Orion Connected Voice Platform including Orion Pro, the Orion Push to Talk app, and numerous Voice AI Bots. Now more than ever, voice technology is becoming a tool for the future of business, allowing for streamlined communication and collaboration among teams.

Looking to the year ahead, we see four trends emerging in the voice technology and public safety markets in 2019:

Trend #1: Public Safety Delivering on Tomorrow’s Promise Today

The growing public safety ecosystem will further open the marketplace and drive innovation by new entrants, allowing for faster time to market. AT&T’s commitment to the availability and growth of FirstNet is here and will continue to evolve in the coming year. Orion expects to participate in this through our FirstNet Certified™ app and other key public safety initiatives.

Trend #2: Voice as the New Interface in Enterprise

Markets will continue to shift to voice as the new interface – rapid evolution of voice services for consumers and businesses. We’ll increasingly see organizations move away from legacy radio and dispatch systems to real-time mobile solutions that are durable, light-weight, and always connected. Orion has a head start in developing voice services on its platform and provides solutions for enterprises and public safety groups, including those migrating from legacy radio systems.

Trend #3: Voice Technology Connecting the Workforce Safely in Real Time

Digital transformation in the workplace will drive new opportunities for team voice communication. It will redefine what it means to be a connected worker. The concept of 24/7 connectivity will scale far beyond a VPN and email account to a voice-connected offering that brings global teams together — regardless of their native language or geographic locale. Orion’s technology removes barriers by providing users with unlimited range.

Trend #4: Advancements in AI and Emotion Detection

Continued advancement of artificial intelligence (AI) supporting the detection of emotion, tone, and stress will bring an increase of real-time emotion-aware devices to the marketplace. By observing changes in a user’s speech and tone, the advancements will allow Orion Voice AI Bots to learn speech patterns, detect emotional stress, and initiate workflows.

If you’re interested in learning more about how AI will blend with voice technology, read: Orion at IBM Think 2019: Take Watson with You

What trends do you expect to see? Share your thoughts by tagging @OrionLabs on Twitter!

Ellen Juhlin, Head of Product at Orion Labs. In her role at Orion, Juhlin is responsible for defining the roadmap and leading development for hardware, firmware, iOS and Android mobile apps, platform services, Web apps, and enterprise features, including bots and integrations. She has an extensive background in sound design and interactive entertainment building networked audio automation systems, as well as in software and hardware development. Prior to Orion, Juhlin held several product development roles at Meyer Sound and South Coast Repertory.

What

Juhlin will be featured on a panel, “Consumers and Natural Language Interfaces,” at Mobile World Congress Americas (MWCA) 2018. The panel will explore the explosion of the Internet of Things and AI, voice and its impact on the new and more natural interface for consumers. Specifically, it will address how consumers are increasingly expecting to speak, be heard and be understood. Given the desired outcome, panelists will help answer the question: “are companies, large and small, ready to deliver the desired customer experience through voice interactions?”

Other panelists include speakers from Avaamo, Google, Pandorabots and Sher.pa.

When

Friday, Sept. 14 at 12:15 p.m. – 1:15 p.m. PT

Where

MWCA 2018
Concourse Hall Room 150
Los Angeles Convention Center (LACC)
1201 South Figueroa Street
Los Angeles, CA 90015

In addition to Juhlin’s session, Orion Labs will be exhibiting in the South Hall at stand S.2659. Stop by to learn more about its expansive product offerings including:

Connecting Without Boundaries – See the latest advancement in smart walkie-talkie and compact and lightweight wearable, handheld technology. The Orion devices and platform help increase productivity and effective communication in the workplace.

Orion Voice Superpowers – Learn firsthand how the Orion platform provides reliable push-to-talk communication to teams to address complex security and logistical challenges, maintain high situational awareness, integrate the right data, and stay in sync. The Orion platform allows team members to instantly communicate with their colleagues, as well as with voice-driven chatbots and automations.

Meetings are by invitation only. To schedule a press meeting, please contact your
Orion representative or email: press@orionlabs.io

About Orion Labs

Orion Labs is transforming the way teams communicate and work using the power of their voice. Orion’s award-winning platform delivers secure, real-time voice communication across a constellation of connected devices, applications and services. Orion gives mobile teams a heads-up experience that enables them to communicate without losing focus, across any distance, anywhere in the world. Orion recently won the 2018 “IoT Wearables Innovation Vendor of the Year” Award from IoT Breakthrough, the 2018 Best Overall Bot Platform from AI Breakthrough and has been recognized as a Hot Vendor by Aragon Research.
The company was founded by cloud infrastructure pioneers Jesse Robbins and Greg Albrecht who were inspired by their experiences using traditional radios as firefighters and EMTs. Orion Labs is backed by leading investors and is based in San Francisco, CA.

Media Contacts

Vanessa Naylon
Orion Labs
415-335-8303
vanessa@orionlabs.io

Allison DeLeo
Racepoint Global
415-694-6700
press@orionlabs.io