Due to coronavirus, retailers of all types — big box, specialty, hard goods, grocery, and restaurants — have instantly confronted the new COVID-induced operating mode: frontline workers are engaged in entirely new, and urgent, delivery and customer service workflows.  With needs well beyond traditional Store Operations communication, these new work modes require real-time location management, dispatch, and synchronization of distributed work teams inside and outside the store walls, across distribution networks, geographies, and the enterprise.

Digital and ecommerce initiatives to grow customer demand, combined with newly deployed drive-up and delivery fulfillment, have also abruptly reshaped the retail landscape.  The winners in this shift are those able to rapidly and flexibly spin up communications for teams of workers, including instantly joining gig workers, to reduce friction, and keep customer service high.

Similarly, operations managers need an operational control view of their frontline workforce, now including mobile on-the-road workers in delivery and fulfillment. Dynamic, on-demand, delivery workflows result in chaos unless you can see across teams, by worker, by location, task, and status, and communicate in real-time with voice and multimedia.

Lastly, keeping frontline workers safe and compliant is not optional; safety protocol completion and confirmation will be critical to retain customer confidence and staff, both. Easy voice-tag and standard operating procedure (SOP) voice workflows are an essential part of Dispatch/Delivery Operations success.

Things have changed for retailers — period! — and will not return to how they were before. Retail tooling is no longer just inside-the-store systems. Don’t be limited by wifi-based and desktop in-store systems – Orion works where you work, on any mobile client, anywhere, and on any browser from any work location. Orion is delivering each of these critical solutions today with our off-the-shelf frontline workforce platform.  Orion: transforming the future of work.

Luxury Gaming Resort Chooses Orion’s Next Generation Enterprise Services to Enhance Hospitality Team Operations

SAN FRANCISCO – January 29, 2020 – Orion Labs Inc., provider of the award-winning Orion voice-enabled platform for real-time workforce communication and collaboration, today announced that Coushatta Casino Resort has selected the Orion Voice Platform to enhance team operations efficiency. Orion provides a full suite of hospitality solutions to enhance guest satisfaction including team communications, AI workflows such as language translation and emergency alerts, web-based dispatch, and indoor positioning services.

Coushatta Casino Resort is a premier casino resort featuring the largest gaming floor in the Lake Charles market, multiple hotels, fine dining, live entertainment, and more, employing over 2,000 staff. “Our resort hotels provide premium accommodations to over a million guests every year, and we seek solutions that maximize guest satisfaction,” said Trisha Newell, Executive Director of Hospitality at Coushatta Casino Resort. “The Orion platform enables our hospitality teams to provide a high level of service for our guests and operate at peak efficiency.”

“Coushatta Casino Resort’s large, mobile workforce requires constant real-time communications to provide excellent service,” said Gregory Taylor, President and COO of Orion. “We are proud to help Coushatta Casino Resort conduct business more effectively and serve their guests at scale.”

About Coushatta Casino Resort
Coushatta Casino Resort is a premier casino resort in Kinder, Louisiana featuring the largest gaming floor in the Lake Charles market, luxury accommodations, fine dining, live entertainment, and more. Phone 800-584-7263 for more information or visit the website at www.coushattacasinoresort.com.

About Orion
Orion Labs Inc. helps global enterprises transform their business using the power of Voice. Orion delivers instant and secure voice and location communication on its award-winning Voice Platform which includes AI Workflows, advanced location services, managed devices, and software integrations. Orion was recently named an IDC Innovator and won a 2019 Edison Award for Materials Science & Engineering. For more information, visit www.orionlabs.io.

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Media contact:
Vanessa Naylon
Orion Labs, Inc.
415-800-2035
press@orionlabs.io

Bryan Williams
Coushatta Casino Resort
1-800-584-7263, ext. 7218