Striving for excellent service in hospitality For this hotel in the southeastern US, staff must be in constant communication to provide excellent customer experiences. The ten-story hotel and conference center is part of a major hotel chain, and staff work around the clock to accommodate guests and conference attendees. In the past, management used traditional […]
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The Power of Voice Technology in the Enterprise
Voice technology is predicted to become a billion-dollar industry and enterprise adoption is becoming more widespread as new offerings come to market. In fact, it’s estimated that one in six Americans now own a smart speaker, a staggering increase of 128 percent since January 2017. Major investments in voice are coming from tech powerhouses, like Amazon […]
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