Providing environmental services in a large hospital

The environmental services team of a top healthcare provider in the Northeastern US faced a difficult challenge recently when they realized their in-house communication system couldn’t adequately serve their needs.

Hospital beds are in high demand, and reducing patient wait time is a critical goal of hospital management. When a patient vacates a room, the environmental services team must turn it around fast for the next patient.

Poor radio reception meant staff frequently missed messages

The medical center’s hospitality staff needed to continually communicate with other team members for their time-sensitive day-to-day coordination. However, dispatching people to jobs was inefficient because of poor communications. The team often didn’t know that a room needed changing, or they couldn’t report that a room was ready.

The medical center had provided radios, but they didn’t work everywhere on the property. Staff members were constantly switching among communication tools and checking their cell phones for missed texts and voice messages.

The Director of Environmental Services decided that they needed a more sophisticated solution.

Solving the challenge with Onyx

His team chose to partner with Orion, whose voice-powered platform provides hands-free, real-time access to each staff member. Using Onyx immediately simplified the way the team stayed in touch throughout the day, freeing up more time and attention for the patients who needed it most.

Orion’s hands-free, push-to-talk wearable Onyx was the ideal solution to keep the environmental services team heads-up and focused on their work. Using the hospital’s comprehensive Wi-Fi coverage meant that they could go anywhere they needed without losing touch with their teammates. Another benefit? They could finally stop carrying the cumbersome two-way radios, reducing frustration and fatigue.

With Orion, the team is now able to react more quickly in turning around a room to accommodate the next patient, allowing the hospital to reduce wait times and improve the patient experience.

Read the whole case study

To learn more about how this medical center streamlined their work with Orion, read the complete case study.