Managing a busy dental office

Arrowhead Dental is a dental practice in Evanston, Wyoming. Their staff implements the most up-to-date technology to offer their patients an enjoyable and comfortable dental atmosphere. Their skilled dentists provide comprehensive dental care for families across the state and online through virtual visits.

For this busy dental office, a staff of more than 20 people faces the challenge of needing to maintain constant communication throughout the day.

The front desk team and the dental staff need to stay in touch to share information about when patients arrive or when dentists are ready to see a patient. Dentists also need to speak to each other frequently.

To communicate with one another, they had been using off-the-shelf walkie-talkies but experienced frequent problems. They found that the consumer-grade radios were not up to the task of constant use every day. They also frequently needed to be repaired or replaced, taking time and focus away from patient care.

Solving the communications challenge with Orion

Ready for something better, the front office team leader at Arrowhead Dental, Danielle Mendez, set out to find a new communication tool. She discovered Orion Onyx, a sleek and sophisticated smart walkie-talkie designed to keep teams connected quickly and easily.

Arrowhead equipped all staff with Onyx devices, which they use all day long, according to Mendez. The dental team transmits messages on Orion every few minutes with the push of a button, so they remain heads up and increase their productivity.

“Any medical office could use Orion with great results,” said Mendez. “Onyx makes it easy to communicate with anyone on our team, no matter where they are.”

Read the whole story

To learn more about how Orion helps Arrowhead Dental provide excellent patient care, get the complete case study.