Maintaining Quick and Quality Service Across a Hotel and Convention Center Property Marriott Buckhead Atlanta is a luxury hospitality property in the southeastern US, with a ten-story hotel with conference center. The property is part of the portfolio of Atrium Hospitality, a hotel and asset management company that oversees hotels for major hospitality brands. For this […]
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A global energy company implementing its digital transformation A global energy and mining corporation running an extensive operation in the southwest US looks to innovative communications and digital transformation to improve operations and worker safety. At the site, the company operates two mines, each of which stretches a mile wide. The desert terrain at this […]
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Inefficient communication at a large hospital system A large public hospital system has an ongoing organization-wide initiative to identify process improvements and streamline workflows. As part of that initiative, they recently discovered that they were inadvertently creating excessively long wait times for emergency department visits. Hospital staff and first responders had to follow a long […]
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Managing a busy dental office Arrowhead Dental is a dental practice in Evanston, Wyoming. Their staff implement the most up-to-date technology to offer their patients an enjoyable and comfortable dental atmosphere. Their skilled dentists provide comprehensive dental care for families across the state and online through virtual visits. For this busy dental office, a staff […]
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Providing excellent service to library visitors — while trying to get everything else done Working and communicating with a team across multiple campus locations can often pose difficulties. Messaging tools like mobile phones and walkie-talkies aren’t sophisticated enough to work for teams on the move. This was the case for a state college where librarians needed […]
Read More »A national bike-sharing company faces operations bottlenecks For many rapidly growing companies, building an efficient technology stack that scales with the business can be tough. Complex issues can emerge as teams grow and insufficient technology, coupled with burgeoning operations, causes bottlenecks. This was the problem facing a major national bike-share company that’s rapidly growing […]
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Keeping police officers safe while undercover isn’t easy Officer safety is always a top priority for law enforcement agencies. This Western US police force runs many covert operations, from surveillance of suspected criminals to going undercover at large public events. These events, like marathons, parades, and public demonstrations, increasingly run a risk of violent activity. […]
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Striving for excellent service in hospitality For this hotel in the southeastern US, staff must be in constant communication to provide excellent customer experiences. The ten-story hotel and conference center is part of a major hotel chain, and staff work around the clock to accommodate guests and conference attendees. In the past, management used traditional […]
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Providing environmental services in a large hospital The environmental services team of a top healthcare provider in the Northeastern US faced a difficult challenge recently when they realized their in-house communication system couldn’t adequately serve their needs. Hospital beds are in high demand, and reducing patient wait time is a critical goal of hospital management. […]
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Providing emergency medical care in tactical situations Time is always of the essence for the Eastern Pennsylvania Tactical EMS Team. They’re an organization of SWAT paramedics and physicians who respond to emergencies across eastern Pennsylvania. As a tactical paramedic service, they need to stay in sync with dispatch to get details on their daily objectives. […]
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